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Are you a master multitasker who loves animals as much as people? We believe the front desk is the heart of our practice. We’re not just looking for a set of hands; we’re looking for a compassionate communicator who can be the 'calm in the storm' for our clients and the biggest cheerleader for their pets. If you want a role where you’re appreciated, supported, and surrounded by a team that actually likes each other—you’ve found it.
Position Overview
- The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications (Required)
- High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
- Two years of veterinary customer service experience.
- Manage a multi-line phone system, schedule appointments, and triage "itchy ears" vs. "emergencies."
- Act as the vital link between our pet parents and the medical team to ensure no question goes unanswered.
Preferred Skills (Nice to Have)
- Maintain accurate patient files and process payments using Cornerstone.
Schedule
- Scheduled weekday shift from 7:30am to 6pm and alternating Saturday shifts from 8am to 1pm
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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