Customer Service Representative, PET ER

What the Role Offers You

• Competitive base pay, commensurate with experience
• Overtime Compensation Available!
• A fulfilling, fast-paced environment where you'll play a central role in the client and patient experience
• Collaborate with doctors and a strong multi-department team
• Flexible scheduling options—various shifts available, including weekends and occasional holidays
• Full benefit package including medical, dental, vision; health care spending or reimbursement accounts; PTO; and employee discounts

What You'll Do

Your day-to-day will include, but not be limited to:

• Welcome and assist clients according to PET ER's standards of care and hospitality
• Prepare and review electronic medical records with accuracy and attention to detail
• Direct appointments and assist with general scheduling and information
• Process payments and assist in financial processes
• Answer phones and deliver excellent customer service in a high-volume environment
• Fill medications with care and precision
• Provide compassionate support and empathy during end-of-life decisions

Because emergency medicine is dynamic, adaptability, attention to detail, and the ability to stay composed under pressure are essential.

What You Bring

• Previous experience delivering exemplary client service—veterinary reception, medical secretary, or customer service experience preferred
• Passion for creating a positive, friendly, and welcoming environment for every client
• Excellent communication and organizational skills
• Superior interpersonal skills that foster positive working relationships across a multi-doctor, multi-department team
• Flexibility in schedule, including weekends and occasional holidays
• Fluent English skills (speaking & reading) required

• 2x10 hour Shifts per Week - 3PM-1AM or 7PM-5AM
• Part-time

• Paid time off (PTO)
• Health, dental, and vision insurance
• 401(k) retirement plan
• Flexible scheduling options
• Healthcare spending/reimbursement accounts (HSA/FSA)
• Additional insurance options
• Employee discounts
• Workplace perks like complimentary food, coffee, and more