Customer Service Representative with Servicetitan Experience

Salary :

$22 - 28 hourly

Company : Durfee Plumbing & Heating

Job Type : Part-Time

South Dennis, Ma 02660

Job Description - Customer Service Representative with Servicetitan Experience

Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, ServiceTitan a must, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Run ServiceTitan, and QuickBooks

Maintain our Marketing

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $22.00 - $28.00 per hour

Why do your neighbors in Dennis, MA choose us for their plumbing needs?

For 25 years, Durfee Plumbing & Heating has serviced residential and commercial customers throughout Barnstable County and Cape Cod. During that time, Durfee Plumbing & Heating has worked hard to maintain its reputation for excellent service at affordable prices.

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About the Company

Durfee Plumbing & Heating

Get reliable plumbing and heating in Dennis, MA, by working with our experts at Durfee Plumbing & Heating! Contact us today!

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Customer Service Representative with Servicetitan Experience

Job Description - Customer Service Representative with Servicetitan Experience

Why do your neighbors in Dennis, MA choose us for their plumbing needs?

About the Company

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