Customer Service Represtative

Responsibilities:

• Answering customer inquiries via phone, email, and chat
• Accurately interpret shipment instructions
• Processing inbound and outbound paperwork to ensure on-time freight deliveries and verify paperwork for accuracy and notations of inventory discrepancies or damages
• Resolving customer complaints and issues in a timely and professional manner
• Maintaining accurate customer accounts and records
• Collaborating with other departments to ensure customer satisfaction

Minimum Qualifications:

• High school diploma or equivalent
• 1+ years of experience in customer service or related field
• Proficiency in Microsoft Office (especially Excel)
• Punctual and reliable
• Excellent verbal and written communication skills
• Exemplary customer service skills
• Excellent organization and administrative skills
• Integrity and leadership skills
• Detail-oriented and multitasking skills

• Preferred Qualifications:
• Past experience working in logistics/warehouse invoicing
• Experience with Camelot 3PL software