Customer Service Sales Associate-Part time

The Customer Service Sales Associate delivers world-class customer service to customers by receiving and processing packages for shipment and operating computers, copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate advises our valued customers by providing accurate information on our  products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business quickly and efficiently.

RESPONSIBILITIES          

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  Delivers outstanding customer service to walk-in customers and telephone inquiries

  
  


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  Practices good listening skills with customers, co-workers, and management

  
  


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  Takes ownership of the customer's shipping needs and offers viable solutions

  
  


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  Takes action to learn all products, services, solutions, and industry trends

  
  


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  Operates all equipment, software, and devices in an expert fashion

  
  


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  Assist in training new employees as we are a team and work together to provide excellent customer service at all times.

  
  


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  Maintains a clean, organized, and safe working environment

  
  


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  Performs other duties as assigned

  
  

COMPENSATION

$12-$14 Depending on previous customer service sales experience

QUALIFICATIONS            

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  High school diploma or GED required

  
  


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  Retail/customer service experience desired but not required

  
  


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  Good communication and people skills

  
  


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  Able to cross-sell and up-sell products and services

  
  


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  Excellent packing skills

  
  


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  Strong computer skills, including Microsoft Office, email and various software programs

  
  


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  Outstanding phone skills

  
  


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  Strong verbal and written communication skills, including spelling and math

  
  


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  Prompt, reliable, and responsible

  
  


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  Able to lift 40+ pounds