Front Desk/Customer service
Department: Front Desk
Reports to: Front Desk Supervisor
Status: Part-Time & Full-Time/ Non-Exempt
Job Purpose: You are an integral part of the Front Desk Department, responsible for providing exceptional customer service. Your attention to detail and adaptability create a positive experience for both clients and staff.
What you will be doing:
Communication- Relay information to clients and staff both in person and over the phone
Customer Service- Provide assistance to clients in a positive and professional manner
Organization- Manage multiple tasks at the same time in an accurate and timely manner
Process – Ensure accurate payments, implement policies and procedures as indicated by training and our SOP
Support- Ensure safe handling of animals, and assist grooming with basic services
Culture - Foster an open and inclusive work environment by modeling NB Behaviors and values, consistent with the vision and mission of the organization. Maintain a safe work environment by following NB protocols and policies. Work with NB team member in a positive and effective way to advance the mission of NB.
Other duties as assigned
What we are looking for:
Experience – Minimum of one year of customer service experience and knowledge of various kinds of leashes, collars, and harnesses preferred.
Decision Making- Ability to think on your feet and make informed and educated decisions as it pertains to the client or situation
Adaptability - Ability to work in a professional and positive manner with high attention to detail in a variety of situations.
Schedule - Regular, predictable attendance, punctuality and availability to work during operations hours as defined by management which include working mornings, evenings, weekends, and holidays.
Physical & Emotional Capabilities – Must be able to handle the physical and emotional aspect of work in an animal boarding environment, including lifting up to 50 pounds.
Computer Skills- Strong computer skills, experience with reservation software preferred
This position description is intended to describe the general content and/or requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
About Us
At Now Boarding, we're passionate about working with pets. We're proud of the personalized services we offer and the ways we prioritize each guest's health and happiness.
Now Boarding reopened in February 2021 under new ownership! Although we’re no longer associated with Animal Humane Society, our goal is to continue the great experience the community has come to expect from a stay at Now Boarding.
Conveniently located just minutes from the Minneapolis/St. Paul International Airport, we’re proud to have 23,000 super-clean square feet dedicated to the care and comfort of cats, dogs, and little critters.
Every member of our carefully chosen staff is here because they're passionate about working with pets. Our team members are parents to 12 dogs, 21 cats, and 10 critters. We treat every animal that walks through our doors as though they’re our own pets.
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