Customer Service/Sales

Description

Position: Customer Service / Sales Assistant

Department: Office  

Reports To: Customer Service Manager

Pay: Hourly, Non-Exempt 

Positions Supervised: None

Store It MN is Mankato's premier climate-controlled self-storage facility. We pride ourselves in excellent customer service, facility security, safety, and appearance. This is a unique working environment with changing daily demands, and you’ll be working with an extremely diverse tenant base and customers.

Potential Schedule: Tuesdays & Thursdays 2-5 PM, every other Friday, and every other Saturday 10AM-3PM (Part time, appx 20 hours weekly)

Job Summary

The Customer Service / Sales Assistant is responsible for assisting the Customer Service Manager in pursuing leads for new customers and building the Store It business, as well as providing ongoing customer support. 

Essential Duties and Responsibilities

• Maintain a professional, clean, and safe environment for customers
• Greet and direct customers
• Excellent communication kills
• Problem solver
• Self-starter
• Maintain accurate customer records
• Provide accurate information (e.g., product features, pricing, and benefits) to facilitate purchasing
• Provide customer service that is above and beyond expectation of client
• Schedule and execute customer tours and complete sales process with potential clients
• Deliver accurate customer information into CRM to support optimal customer reporting and lead follow up
• Maintain a professional and safe environment for customers
• Contribute to marketing and event efforts
• Other duties as assigned

Requirements

Minimum Qualifications

Education/Experience

• High school diploma or equivalent
• Previous customer service experience in an office setting

Knowledge, Skills and Abilities

• Valid Driver's License and reliable transportation
• Basic computer and math skills
• Team player and positive attitude
• Excellent attention to detail

Physical Requirements

Required to sit for long periods of time; stand, walk, reach with arms and hands, climb or balance, stoop. 

Environment

Work is performed indoors, in an office setting.

Physical Requirements

Posture/Movement

• Crouch/squat/kneel: Rare 5%
• Bend/stoop/twist: Rare 5%
• Reach above/below shoulders: Occasional 25%
• Repetitive arm, wrist, and hand use: Occasional 25%
• Push/Pull: Occasional 25%
• Walk: Frequent 50%
• Sit: Frequent 50%
• Stand: Frequent 50%

Lift/Carry

• 1-10 lbs.: Yes
• 11-20lbs: Yes
• 21-50lbs: Yes
• 51-75lbs: No
• 76-100lbs: No

Environment Exposure

• Machinery/electricity: Yes
• Impact/power tools: Yes
• Fumes/chemicals: No
• Dust: No
• Heat/cold: No
• Indoors: Yes
• Outdoors: Potential
• Heights: No
• Noise: No

The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.