Customer Success Coordinator

JOB TITLE: Customer Success Coordinator Part Time Temporary

REPORTS TO: Associate Director, Relationship Management

DEPARTMENT: Customer Experience

HOURS: 40 Hours

Pay Range: $25-$30 per hour M-Thu 9-5p HYBRID

POSITION SUMMARY:

The Customer Success Coordinator is responsible for assisting the Customer Success team in outreach and engagement of existing Healthix customers to assist in organizational goals. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•      Actively outreach participants to support Statewide Common Participation Agreement (SCPA) goals

•   Work collaboratively with the Customer Sucess Management team and other key departments within Healthix to meet organizational goals

•   Manage relevant information and document all outreach activities in our Client Relationship Management Salesforce database

•   Produce and/or contribute to reporting assignments as they are defined by Healthix funders (New York eHealth Collaborative and NY State Dept. of Health)

·         Assist with other department duties as needed

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

·         Bachelor’s Degree is required

·         Minimum of two+ (2+) years of related experience, preferably in the health care industry

·         Extremely organized with high attention to detail

·         Competence in developing strong relationship skills with high emphasis on delivering value and service

·         Comfortable presenting to small to medium sized audiences

·         Team player, results oriented, flexible and resourceful

·         Knowledge of MS Office 365 including Word, Excel, PowerPoint, and Salesforce CRM