Position Summary:

Key Responsibilities:  

• Will be required to complete one week of training upon hire


• Manage and update facility calendar, including scheduling appointments, classes, and staff shifts


• Respond promptly and professionally to inbound phone calls, inquiries, and member questions


• Make outbound calls for appointment reminders, follow-ups, and member engagement


• Greet members, visitors, and clients upon arrival, providing excellent customer service


• Maintain facility cleanliness and organization, ensuring a welcoming environment


• Assist with member check-in and registration processes


• Monitor and restock front desk supplies and materials


• Communicate effectively with staff and management about scheduling, member requests, and facility needs


• Support extra administrative tasks as needed to ensure operational efficiency

Qualifications:  

• High School Diploma or GED is Required


• CPR/AED, and/or BLS (Preferred)


• Previous experience in a front desk, customer service, or administrative role preferred


• Excellent communication and interpersonal skills


• Strong organizational and time management abilities


• Ability to multitask and prioritize effectively


• Friendly, professional, and solutions-oriented attitude


• Familiarity with basic facility management or scheduling software is a plus