ABOUT US
At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you love serving people and would like to master the art of chocolate and desserts, look no further – you've found your place.
POSITION OVERVIEW
Our Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing elevated hospitality for every customer.
ESSENTIAL FUNCTIONS
- Leadership of store opening duties.
- Team member training and coaching.
- Communication liaison with store management.
- Serve as a MilkShake Factory brand advocate delivering top-tier customer service.
- Support store sales through shift leadership focused on sampling, product recommendations and hospitality.
- Lead shift in mastering product recipes crafting the highest quality desserts for guests.
- Provide shift leadership in handling customer service needs.
- Maintain organized, clean store from front of house to back of house.
- Ensure all cash management policies are followed.
- Ensure food safety and quality during shift.
- Assist with seasonal sales promotions.
REQUIREMENTS
- Must be at least 18 years of age with a valid driver's license.
- At least 1-2 years of food and beverage experience.
- Ability to work daytime shifts from 10am-5pm.
- Strong communication skills, interpersonal skills, and exceptional customer service skills.
- Proven ability to work in a fast-paced team environment while demonstrating leadership skills.
- Ability to judge and appropriately react to business activity to ensure labor management.
- Attention to detail and safety requirements.
- Manual dexterity and good hand-eye coordination.
- Previous customer service and cash-handling experience.
- Available to work flexible hours that may include nights, weekends, and holidays.
- Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds.
At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.
We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:
Embark on a journey with us where there is room to grow and develop internally
Come shake things up with MilkShake Factory!
Exciting news - we're expanding our operations coast to coast! Check out our openings at our franchise locations or join us in our hometown of Pittsburgh, PA.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to MilkShake Factory Corporate.
Your email job alert is now active!