Direct Support Professional 18

DISCLOSURES

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. The company will inform the personnel member when changes in the respective job description are made.

ABOUT COMMUNITY WELLNESS PSYCHIATRIC REHABILITATION PROGRAM

Community Wellness Psychiatric Rehabilitation Program is a trusted behavioral health home and psychiatric rehabilitation provider, proudly serving Baltimore, Maryland, and nearby communities. Our mission is to empower individuals facing mental health challenges by offering tailored care and comprehensive support, helping them achieve fulfilling and balanced lives.

Through individualized service planning, case management, health home coordination, and peer support, the PRP helps clients navigate housing, employment, education, and health care access. Services are person-centered, trauma-informed, and culturally responsive, with an emphasis on whole-person care and long-term wellness. The program serves both youth and adults, working in close collaboration with clinical providers, families, and community partners.

COMPANY WEBSITE: https://cwprp.org

COMPANY PHONE NUMBER: (443) 478-4304

HUMAN RESOURCES DEPARTMENT PHONE NUMBER: (443) 478-4304 EXT 10

HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: [email protected]

POSITION TITLE: Direct Support Professional

ALTERNATE TITLE(S): Direct Care Worker, PRP Worker, Community PRP Specialist

COMPANY: Community Wellness Psychiatric Rehabilitation Program

DEPARTMENT:

DIVISION: Operations

UNIT: N/A

LOCATION: Waldorf, Maryland

ACCOUNTABLE TO: Psychiatric Rehabilitation Specialist (Operations Manager 3)

ACCOUNTABLE FOR: Delivering billable, Medicaid-compliant psychiatric rehabilitation services that promote independence, develop life skills, and support client treatment goals.

WORK SCHEDULE: Flexible scheduling based on client availability, Medicaid requirements, and assigned service authorizations. Evenings and weekends may be required depending on caseload needs. DSPs must maintain consistent availability aligned with client needs.

CLASSIFICATION: Fee-for-Service (FFS), W-2 employee

COMPENSATION RANGE:  Compensation for this position ranges from $15.00 to $18.00 per hour, and is commensurate with experience, expertise, verified credentials, and available company budget.

BENEFITS PACKAGE: Eligible

ANTICIPATED TRAVEL: Travel required within Waldorf, Maryland, and nearby areas to meet clients in the community. No additional travel compensation is provided.

CLIENT SERVICE LOCATION EXPECTATION:

This position provides community-based PRP services throughout Waldorf, Maryland, and surrounding service areas as assigned. Services may be delivered in:

• The client’s home


• Community locations such as libraries, parks, community centers, offices, or other public settings


• Approved community areas appropriate for PRP service delivery


• Telehealth only when explicitly approved by Medicaid and agency policy (if applicable)

The DSP is expected to travel within the service region, meet clients at appropriate community sites, and complete documentation in accordance with PRP protocols. This is not a facility-based role.

CASELOAD MAKEUP:

The assigned caseload for this Fee-for-Service (FFS) PRP position consists exclusively of community-based clients living throughout Waldorf, Maryland, and nearby areas. All services are delivered directly in the community, in the client’s home, or in approved public settings consistent with Medicaid regulations.

Clients will fall under two categories based on their service enrollment:

• Category B: Clients receiving both Therapy and PRP services


• Category E: Clients receiving Therapy only but eligible for PRP intake and engagement

Caseload size will vary depending on client needs, approved authorizations, service utilization, and assigned billable expectations. All clients are served in the community and not at a fixed facility or office location.

SUMMARY OF POSITION RESPONSIBILITIES:

The Direct Support Professional (DSP) in the Fee-for-Service Psychiatric Rehabilitation Program (PRP) provides community-based skill-building services to individuals with mental health conditions. DSPs assist clients with developing life skills, accessing resources, completing recovery-focused goals, and improving independence. Services are delivered according to each client’s Individualized Rehabilitation Plan (IRP) and documented in Medicaid-compliant progress notes.

SCHEDULED DUTIES AND RESPONSIBILITIES:

• Provide one-on-one skill-building sessions in alignment with each client’s IRP.


• Assist clients in building Activities of Daily Living (ADLs) and Instrumental ADLs including transportation skills, budgeting, self-care, communication, and household management.


• Support clients with navigating public systems (benefits, housing, medical, transportation, employment).


• Deliver billable PRP services according to client availability and approved service authorizations.


• Promote client empowerment, self-advocacy, and recovery principles.


• Submit accurate, timely progress notes in the Electronic Health Record (EHR).


• Complete documentation in real time or before the end of each service day.


• Use correct service codes for all PRP sessions:
  
  
  
  • PRP Group off-site (H2016-15)
  
  
  • PRP Group on-site (H2016-52)
  
  
  • PRP Individual off-site (H2016-15)
  
  
  • PRP Individual on-site (H2016-52)
    
  
  
  
  


• Maintain Medicaid minimum service delivery requirements:
  
  
  
  • Minors: Minimum 3 PRP sessions per month
  
  
  • Adults: Minimum 6 PRP sessions per month
  
  
  
  


• Follow all Scheduling Department procedures and communicate availability for client scheduling.

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Respond to emerging or urgent client needs.


• Participate in trainings, supervision, and interdisciplinary team meetings.


• Assist clients during urgent community needs (housing crises, legal matters, emergency appointments).


• Support engagement efforts including wellness events and outreach.


• Report client safety concerns immediately to supervisors.


• Maintain HIPAA, confidentiality, and trauma-informed practices.


• Collaborate weekly with the client’s therapist and RN case manager and submit a collaboration note in the EHR.

PHYSICAL DEMANDS:

• Frequent walking, driving, entering community buildings, climbing steps


• Ability to lift up to 20 lbs (e.g., materials, supplies)


• Use of PPE as required


• Ability to remain mobile in community settings

WORKING CONDITIONS:

• Community-based service delivery


• Direct engagement with individuals experiencing behavioral health challenges


• Requires adaptability in varying environments


• Requires compliance with regulated documentation standards

COMPETENCIES AND SKILLS:

• Strong interpersonal and communication skills


• Ability to work respectfully with diverse populations


• Understanding of PRP and psychiatric rehabilitation concepts


• Organization, dependability, and time management


• Ability to produce accurate EHR documentation


• Flexibility to meet clients in dynamic community settings


• Strong working knowledge of COMAR and Medicaid PRP standards (or willingness to learn)

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:

• High school diploma or GED required.  For those working with minors, at least a bachelor's degree is required.


• At least 1 year of experience working in behavioral health, social services, or human services preferred


• Must pass background check and complete PRP observation by supervisor of 20 hours and 40 hours of training


• CPR/First Aid certification required (or must be obtained within 30 days of hire)


• Valid driver’s license and reliable transportation strongly preferred


• Must be able to complete and submit timely, accurate progress notes using required PRP service codes