Director of First Impressions

Job Summary:

The Director of First Impressions aka Receptionist is the first point of contact for customers and visitors at the dealership. This role is responsible for greeting clients, answering phone calls, directing inquiries, and providing administrative support to all departments. The ideal candidate is friendly, professional, dependable and organized, with excellent communication and customer service skills.

Key Responsibilities:

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  Greet all customers and visitors in a professional, courteous, and timely manner.

  
  


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  Answer and direct incoming phone calls using a multi-line phone system.

  
  


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  Direct customers to appropriate personnel.

  
  


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  Provide general information regarding dealership services.

  
  


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  Maintain a clean and welcoming reception area.

  
  


• Assist with data entry, filing, and other administrative duties as needed.


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  Maintain confidentiality of customer and dealership information.

  
  


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  Notify staff of visitor arrivals and manage visitor and phone logs.

  
  


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  Support the sales, service, and finance teams with clerical tasks as requested.

  
  

Qualifications:

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  High school diploma or equivalent required.

  
  


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  Previous receptionist or customer service experience preferred, ideally in an automotive or retail environment.

  
  


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  Proficient in Microsoft Office (Word, Excel, Outlook).

  
  


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  Excellent verbal and written communication skills.

  
  


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  Professional appearance and demeanor.

  
  


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  Ability to multitask and stay organized in a fast-paced environment.

  
  


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  Bilingual skills are a plus (especially Spanish, depending on your customer base).

  
  

Working Conditions:

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  Primarily front desk/reception area.

  
  


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  Monday–Saturday availability may be required depending on dealership hours.

  
  

Benefits:

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  Competitive hourly wage.

  
  


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  Health, dental, and vision insurance (if full-time).

  
  


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  Employee discounts on services and vehicles.

  
  


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  Opportunities for advancement.