DME Coordinator-Part-time

Who We Are

Innovative Integrated Health (IIH) is a mission-driven healthcare organization dedicated to helping frail, underserved, and multiethnic seniors live safely and independently at home with dignity. Through the Program of All-Inclusive Care for the Elderly (PACE) model of care, we deliver high-quality, personalized healthcare and supportive services that improve quality of life across the communities we serve.

At IIH, our work is rooted in compassion, cultural understanding, and deep respect for those in our care. Team members play a vital role in supporting seniors throughout Central and Southern California—delivering care that’s not only clinically excellent, but also personal, coordinated, and community-based.

When you join IIH, you become part of a team committed to making a real difference in the lives of older adults—every single day.

Job Summary

The Durable Medical Equipment (DME) Coordinator is responsible for processing and handling of all Durable Medical Equipment (DME) orders for PACE participants. The DME Coordinator must process orders accurately and timely, must provide excellent customer service and display good communication skills. Perform with attention to detail, speed, accuracy and follow-through. 

Essential Job Functions

Duties include but not limited to: 

• Monitor and manage the Orders Tracking queue to ensure timely processing of all orders within 72 hours, with expedited handling for urgent cases. Ensure all orders are completed and upload supportive documents pertaining to the order into the participant chart.
• Effectively prioritize and process orders according to urgency, ensuring timely resolution. Ensures that an authorization is approved and created for every order.
• Review and validate CPT and diagnosis codes along with supporting clinical information to ensure compliance and medical necessity for all orders. Coordinate and follow up with external vendors and suppliers to ensure all necessary requirements are received for order fulfillment. Identify and utilize community resources. Establishes relationships with servicing vendors and personnel. 
• Collaborate with Primary Care Providers to clarify expectations and requirements for specific orders.
• Work with participants to define clear expectations for orders and deliverables, ensuring alignment with operational timelines and service standards. Serves as the point of contact for participants and vendors for any questions or concerns.
• Participate in Durable Medical Equipment delivery to participants homes or pick-up from vendors as needed.
• Assists in problem solving potential issues related to equipment orders.
• Performs all duties and responsibilities in a timely and effective manner, in accordance with established company policies, to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other employees to promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Attend and participate in staff meetings, in-services, projects, and committees as assigned.
• Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
• Be flexible in the schedule of hours worked.
• May be required to use personal vehicle, if applicable. If using a personal vehicle, a valid California Driver’s License is required. 

Knowledge, Skills, and Abilities 

• Attendance/Punctuality - Is consistently at work and on time, as established; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. 
• PACE Culture - Treats people with respect; inspires the trust of others; works with integrity and principles; upholds organizational values; follows policies and procedures; supports organization's goals and values; shows respect and sensitivity for cultural differences; follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan; asks for and offers help when needed. 
• Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; writes clearly and informatively; edits work for spelling and grammar; keeps others adequately informed; selects and uses appropriate communication methods.  
• Customer Service for Internal and External Customers/Participants - Manages difficult or emotional participant situations; responds promptly to participant needs; solicits vendors/participants feedback to improve service; responds to requests for service and assistance; meets commitments. 
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; maintains confidentiality per policy and regulations; fluent in Microsoft Office programs, including Word, Excel and Outlook and job related software and computers; uses resources effectively; pursues training and development opportunities; adapts to new technologies. 
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics; adapts to changes in the work environment; changes approach or method to best fit the situation. 
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans. 
• Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. 

Working Conditions and Physical Demands

The working conditions and physical demands described here are representation of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to access all areas of the center throughout the workday.
• Ability to lift up to 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance of another qualified employee when attempting to lift or transfer objects over 50 pounds.
• Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling.
• Ability to communicate verbally with an excellent comprehension of the English language.
• Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment

Experience

• Minimum of two (2) years of related experience. 
• Minimum of one (1) year of documented experience working with a frail or elderly population. 
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Education and Certification

• A minimum of a high school diploma or general education degree (GED) required.
• CPR with First-Aid Certification.
• Valid California driver’s license.

Core Values

• Respect at the core of our interactions.
• Honesty and Integrity with every endeavor
• Patient – Centered care aligned with participant values, beliefs, and preferences.
• Encouragement that motivates and empowers others to be the best they can be.
• Quality Care that is efficient, transformative and innovative.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.