Are you passionate about working on the water and creating exceptional guest experiences? Pontoon Saloon are seeking a customer-focused Dockmaster to join our team in downtown Nashville. This role is perfect for outgoing individuals who thrive in a fast-paced, outdoor environment.
Role Overview:
As a Dockmaster, you will be responsible for welcoming boaters & customers to the Nashville Riverfront, ensuring smooth dock operations, efficient boarding process and maintaining a clean and safe environment. This position offers flexible part-time opportunities that require weekends and OR weekdays. This is a seasonal job with overtime hours available during the summer season and reduced hours during the winter months.
Key Responsibilities:
Customer Engagement: Welcome and acknowledge all customers according to company standards.
Check-In Process: Assist guests with check-in using handheld devices, verify waivers, and check IDs (TABC certification required; bartending or bouncer experience is a plus).
Guest Support: Anticipate and address guest needs to ensure top-tier customer service.
Dock Operations: Assist the captain and crew with docking, disembarking passengers, and vessel turnover.
Marina Coordination: Help recreational boaters with docking locations using the DOCKWA app.
Facility Maintenance: Ensure the dock remains clean by removing waste and maintaining a professional appearance.
Communication & Safety: Maintain clear and professional communication with the customer service and management team while adhering to company policies.
Physical Demands: Work outside in varying weather conditions and stand for extended periods.
Qualifications:
- At least 18 years old.
- High school diploma or equivalent.
- Valid driver’s license and good driving record.
- Ability to pass a background check.
- Strong communication and customer service skills.
- Experience in or around boats is preferred but not required.
- Ability to handle physical tasks, including lifting up to 30 pounds, bending, kneeling, and balancing.
- Positive, cooperative attitude with the ability to work independently.
- Adherence to all safety policies and procedures.
What We Offer:
Compensation: Starting at $18/hour plus tips.
Schedule: Flexible scheduling, including weekday and weekend availability.
Perks: Access to rental boats and Pontoon Saloon tickets at discounted rates (21+ activity) after 90 days of employment.
Growth Opportunities: Gain sea service hours for captains' school and experience in the maritime and hospitality industries.
Team Culture: A fun, dynamic work environment with team outings and professional growth opportunities
Join our outgoing dedicated team, significant income & career opportunities, and growth potential for those that love being on the water!
Pontoon Saloon has a dedicated team that works together to deliver a premium experience in Nashville. With a passion for our customers, we set out to make their celebrations even more memorable. With many options for locals and tourists, we go above the bar to ensure a repeatable customer base that is always looking to come back! Crew members must be able to work in a fast-paced atmosphere, enjoy entertaining, be friendly and professional, and strive to provide an elite customer service experience all while upholding a high standard of rules and etiquette aboard the vessels or in the back office.
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