Donor Services Rep

Description

E4E Relief is seeking a Part-time Donor Services Representative. As a member of the Finance team, you will be asked to process donations, as well as provide administrative support to the entire Finance team. In addition, this position will give exceptional customer service to E4E Relief’s numerous donors in the community, by being responsible for serving as a frontline contact for transactional work with those who have established funds at E4E Relief.  

Requirements

Job Duties

• The candidate will have a strong administrative background with deep experience in the Microsoft Office suite, and excellent written and verbal communication skills.
• Professional with a strong work ethic, excellent customer service skills and attention to detail.
• Answering phones and responding to email inquiries.
• Preparing and sending correspondence to donors or other constituents.
• Process Donations.
• Creating spreadsheets.
• Willingness to learn new processes.

Other duties:

• Special duties as assigned. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Required Skills/Abilities:

• Proven skills within all Microsoft Suite including Outlook, Excel, and Word. 
• Exceptional written and communication skills
• Ability to muti-task and work in high pace environment
• Ability to show empathy to be able to deliver difficult updates to clients at times
• Confident, capable, enthusiastic self-starter

Education and Experience:

• High School Diploma

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to access and navigate each department at the organization’s facilities. 

Work Environment:

• Office environment Tuesday- Thursday 6-8 hours a day

Travel Required:

• Travel is not required for this position.