(E) Security Operations Supervisor- 3rd shift/Forest City, NC

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Security Operations Supervisor

58, 240K Annual Salary

3rd Shift

The Security Operations Supervisor (SOS) is responsible for the daily supervision of the security team and is accountable for ensuring that the security team carries out and fulfills all specified tasks.

The SOS actively monitors, reviews, and records the daily performance of all security teams, identifying areas for improved operational effectiveness and staff engagement.

Responsibilities include but are not limited to:

• The SOS will have primary responsibility for ensuring that vendor Post Orders are carried out to the highest standard, ensuring that the requirements as outlined the Post Orders are adhered to


• Ensure that all incidents, emergencies, and site issues are reported, escalated, and managed in compliance with contract standards


• Oversee a functioning documented shift handover process verbally and via email for operational effectiveness.


• Utilize a shared documentation management system


• Track and provide daily and weekly shift updates; significant operational events and requirements, team meetings, communications, logistics, security team officer interviews conducted, and training completed


• Ensure that any operational observations that are identified are actioned and followed up on in a timely manner


• Issue site security management with operational reports as requested or on a routine basis


• Drive the development of an excellent security culture, leading by example, and setting standards (dress, deportment, etc.), whilst displaying passion and enthusiasm for the role


• Lead and support the security team during all operations, incident escalation and response


• Ensure all security posts are manned in line with the contract requirements


• Be prepared to provide support and relief to posts where required


• Any additional duties as assigned by the Security Operations Manager or Client 

Qualifications:

• Demonstrates an ability to lead a diverse team of individuals through varying and competing demands


• Applicants must meet one or any reasonable combination of the following requirements:




• Two years of customer service experience


• Two years of security experience


• Two Years of Law Enforcement/Public Safety Experience


• Military Experience (Active or Honorably Discharged)


• Bachelor's Degree in Criminal Justice or a similar field

Requirements:

• 21 years of age


• Valid Alabama Guard Card preferred


• Trained in CPR and First Aid preferred


• High School Diploma or equivalent


• Security supervision, Military supervision or Law Enforcement supervision exp preferred


• Ability to pass a criminal background check and drug test


• Technology skills: operate access control systems, utilize a computer for incident reports, operate security software systems or applications, use email


• Strong customer service skills, professional demeanor and appearance


• Experience managing multiple tasks, executing radio and telephone communications while performing in a medium to high pressure environment with frequently changing and/or competing demands


• Familiarity with report writing


• Excellent surveillance and observation skills


• Possess above average written and verbal communication skills


• Possess strong interpersonal skills with demonstrated ability to interact effectively with client staff and the public