eCommerce Fulfillment Team Member

Responsibilities

The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation.

• Select, prepare, pack, and sort customer orders for shipment or pick-up.
• Manages warehouse inventory.
• Prepares orders for courier pick-up.
• Quality assurance checks on products.
• Invoicing completed online orders.
• Uses a pallet jack to move pallets of product around the warehouse.
• Place special orders through regular store process or notify E-commerce Fulfillment Supervisor on out-of-stock products that need to be ordered.
• Use the inventory function to identify unmarked product, on hand quantities, min/max levels, and discontinued dates.
• Utilize and consistently increase product knowledge to satisfactorily answer customer questions.
• Assists in meeting warehouse maintenance guidelines including, cleanliness and expired product audits.
• Stock merchandise once product has been checked in properly.
• Identify and troubleshoot computer problems. Call the IT Manager when necessary.
• Fill out RTV (Return to Voucher) forms as needed.
• Enforce and follow all established policies and procedures. Demonstrate knowledge and understanding with the ability to reference them from appropriate manuals. (Ex: safety rules, operating and maintenance instructions, procedure manuals and the team member handbook etc.).

Qualifications

• Must be 18 years or older.
• Passion for extraordinary customer service and the well-being of pets.
• 1+ years of shipping, receiving, and inventory control experience.
• High school diploma or general education degree (GED)
• Willingness to be educated about the products and services offered.
• Excellent communication skills-both verbal and written.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to interpret bar graphs from material presented.
• Ability to work a flexible schedule to meet the needs of the business.
• Time management and organizational skills.

Physical Demands

• Position requires a person to be both indoors and outdoors (to assist with customer carry out).
• Must be able to stand 8 hours per day with or without reasonable accommodation.
• Must be able to lift 50 pounds on a regular basis with or without reasonable accommodation.
• Must be comfortable working with a wide variety of animals including small and large dogs.
• Must be able to work around pet hair and dander.
• Must be able to walk up and down stairs carrying boxes.
• Majority of day is spent standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day.

Program and Benefits Section

Part-time team members enjoy the following:

Programs and benefit eligibility will vary based on average hours worked and length of service. 

• Greatly discounted, employer-subsidized pet insurance
• PTO (paid time off) – 1 hour per every 30 hours worked 
• 401(k) Program – employer match at a rate of 0.25% for each 1% contribution, up to 6%. Must be 21 or older.  
• Employee Assistance Program/ 24X7 – completely confidential
• Generous discounts on goods and services
• Team Member Feeder Program - eligible for one unit (bag or case of cans) of the participating vendors product/s each month
• Store Bonus Incentive Program
• Growth opportunities! Be sure to ask about our Store Manager In Training and Groomer Apprenticeship programs

$18.00-$20.00 per hour DOE/DOQ

Subject to change depending on State/City/County minimums.

IPP is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or team member based on any legally recognized basis, including but not limited to: race, color, national origin or ancestry, religion, sex (including pregnancy, lactation, childbirth or related medical conditions) gender identity or expression, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, sexual orientation, age (40 or over), or any other status protected by federal, state, or local law.

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