Emergency Department Receptionist

Description

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Spanish and Karen bilingual applicants encouraged to apply for any open positions in which you are qualified.

Reports To: Emergency Department Coordinator

Status: Part Time

Shift: Rotating days/evenings

Job Schedule: 8 and 12 hour shifts

Weekly Hours: 48-60 very two weeks

Remote Position: No

Pay: Competitive salary

Job Summary

Provides receptionist services for the Emergency Department and Outpatient treatment area.

Demonstrates the mission of HRMC by displaying REACH, our core value system:

• Respectful - We value the unique talents, ideas, contributions, and circumstances of each individual.
• Engaged - We value being active, positive participants at work and in our communities.
• Available - We value providing local access to care for our communities while being present for each other.
• Competent - We value knowledgeable, people-centered, innovative, and technology driven teams.
• Helpful - We value always helping others with kindness and compassion.

Essential Job Functions

Interviews the patient/guardian to accurately obtain and appropriately record the necessary information to complete the admitting process in a courteous and efficient manner.

• Provides clerical support on the unit.
• Assists nurses and ED providers with patient care and transfers within the hospital and to other facilities.
• Acts as a backup for the switchboard operator for breaks.

Other Job Duties:

• Assumes responsibility for professional self-development. Participates in in-services, educational programs, unit meetings (attend a minimum of 80% of unit meetings per year), and mandatory meetings
• Assist the Coordinator of the ED/OP as needed
• Assists in the orientation and development of personnel according to department needs and as directed
• Demonstrates the mission of the hospital is met by demonstrating the Core Values: Be Accessible – determined to provide local interventional healthcare for the community.
• Be Helpful – always help each other while caring for others.
• Be Knowledgeable – knowledge applied thoughtfully to others.
• Maintenance of a professional appearance.
• Follows infection control procedures and universal precautions as applicable to work at hand according to established policy.
• Promotes and maintains confidentiality of information regarding patients, families, healthcare personnel, and the facility.

Requirements

• High school graduate or GED equivalent required
• Broad background or training in medical office procedures and standards and knowledge of computer software preferred
• Able to communicate congenially and in a professional manner with co-workers, families, and physicians

Knowledge, Skills, and Abilities

• Excellent organizational skills
• Ability to work independently
• BLS required
• Cross training required
• High quality phone etiquette and customer service skills required

Physical Aspects of the Job

• Requires frequent walking, standing, sitting, bending, reaching, stooping, kneeling, crouching, talking, hearing, and moderate lifting
• Risks of exposure to communicable or infectious disease
• Subject to inside environmental conditions and to atmospheric conditions
• Able to assist nurses and providers with patient care as needed