Employee Assistance Program Services

Job Title: Employee Assistance Program Services 

Location: Vicksburg , MS 39183 

Duties:  

• Employee Assistance Program (EAP) services to be performed include: initial counseling 

related to problem identification, referral for treatment and rehabilitation, and follow-up 

counseling to aid an employee in achieving an effective readjustment to his or her job during and 

after treatment. Long-term treatment and rehabilitation are not within the scope of this contract. 

• Employee Assistance Program Services to Be Provided. The candidate shall provide the following: 

• Up to three counselling sessions to each client for each problem, with the specific number of sessions (between one and three) determined by the counsellor based upon each individual client’s needs. 

• A toll-free telephone number for clients to call for scheduling appointments with counsellors. The toll-free telephone number shall be answered directly by live, qualified Candidate personnel during normal business hours (8:00 a.m. to 4:30 p.m.) 

• Individual, face-to face, counselling during normal business hours through local, qualified, professional counsellors within 72 hours of initial contact. Personnel requiring immediate attention will be taken to a local emergency room for treatment. Individual, face-to-face counselling is required only within the United States. “During normal business hours” means between 8:00 a.m. and 4:30 p.m., local time, excluding Federal holidays and weekends. “Local” means within a 60-mile driving distance of the client’s workplace.  

• Special on-site group counselling to meet special needs, upon request. 

• Confidential client satisfaction and quality assurance feedback. 

• With the client's permission, immediately report the following information for the victim of any sexual assault: rank/pay grade, gender, age, race, time, and location of the alleged assault. The report shall be furnished to the Contracting Officer's Representative via telephone or email. 

• Provide up to six (6) on-site critical incident stress debriefings per contract year available within forty-eight (48) hours following an in-house crisis or a community crisis involving USACE employees. 

Education & Qualification:  

The Counsellor performing under this contract (whether by telephone 

or face-to-face) shall be either: 

(a) licensed marriage and family therapist, 

(b) certified Employee Assistance Program professional, 

(c) licensed clinical social worker, 

(d) licensed professional counsellor 

(e) certified alcohol/drug counsellor, 

(f) licensed psychologist, or psychiatrist.