ER Admissions Clerk

Description

Department: Alpine Emergency Department

Supervisor Title: Emergency Department Manager

Location: Alpine, WY

Employment Status: Part-time (24 hours per week)

Compensation: Minimum $16.14, commensurate with experience and certification.

Benefits: We offer a competitive compensation package that includes:

• Health, dental, & vision insurance, health savings account
• Approximately 2 weeks of PTO
• Short term sick time,
• Retirement plan

Summary

While upholding the Star Valley Health mission, vision and values this key position is responsible for the seamless patient entry into physician clinics in a timely, efficient and customer focused manner. The admission clerks are often the first contact the patient has with the physician clinics and is entrusted with the responsibility of providing a positive first image to the patient/family. Admitting functions include: collecting complete and accurate demographic, financial and clinical information during registration to facilitate appropriate patient care and reimbursement; responding to patients’ questions or concerns; and informing the patients of their rights, responsibilities, and other required information. This is an at-will position.

Job Duties

• Cordially greet external and internal customers that come into the clinic
• Answer telephone, interview and screen office callers, make appointments, answer questions and direct callers to the correct department
• Verify and collect patient insurance and demographic information prior to their visit with the providers
• Collect co-payments and work with Revenue Cycle department as needed for financial questions
• Capable of making decisions without continuous direction
• Handle confidential and proprietary information on a daily basis
• Develop relationships with the providers and the medical staff in the clinics to understand their patient interaction patterns
• Check patients out and schedule any needed follow-up visits
• Represent Star Valley Health in a positive manner on campus and in the community
• Attend meetings and training sessions as scheduled
• Perform other duties as assigned or identified

Requirements

Requirements

Abilities & Skills:

• Professional customer service background including oral and written communication
• Strong multi-tasking skills with the ease of changing directions upon request and need
• Sound analytical and problem-solving skills
• Proficient computer skill with Microsoft Word, Excel, Outlook and general internet 
• Skillful with general office equipment
• Experience with EMR software
• Ability to work in a team-oriented environment, communicate effectively, and demonstrate sensitivity to clients, visitors and staff
• Comply with HIPAA and other federal, state and local regulations as well, as maintain highest degree of confidentiality in client and staff matters
• Excellent organization and prioritization aptitude
• Constant sitting, standing, walking, pushing, bending and reaching throughout the day

Experience & Education:

• Two plus years of reception/clerical/general office experience
• Post high school diploma or GED
• General health care clerical experience

Note: Position descriptions are intended to serve as a guideline for typical duties and requirements of a position, but are not inclusive. Additional or different responsibilities within a reasonable scope of the position description may be added or deleted any anytime at the discretion of the Board.