Events On-Call Student Assistant

Description

SCOPE 

Through our shared values and culture of professional team service, we engage and inspire the Aggie Network to support Texas Aggies and perpetuate the Aggie Spirit. We seek an individual to join a highly motivated team in selflessly advancing The Association of Former Students’ noble mission by assisting  The Association’s Events Department with setup and tear-down of meetings, special events and conferences, and providing exemplary customer service to the campus community and guests in a professional, courteous, and efficient manner. 

CORE COMPETENCIES  

• Follow detailed instructions.
• Flexible with job tasks and availability.
• Perform basic, routine tasks with possibly minimal instructions depending on circumstances.
• Pro-active and positive attitude that gets the job done on time.
• Positively represent The Association through customer-focused interactions and by treating others with courtesy and respect.

ESSENTIAL DUTIES 

Assists The Association’s Events Department with setup and tear-down of various events for students, alumni, faculty, staff and friends of Texas A&M University: 

• Assist Events staff with preparing rooms for meetings, events, conferences.
• Maintain the agreed-upon work schedule including special events such as Distinguished Alumni Gala, Aggie Ring Days, class reunions, home Aggie football game days, and Board and Leadership Council meetings, which include some nights, weekends, and holidays.
• Communicate with management in a timely manner regarding unexpected lack of availability to work. 
• Use Microsoft Office Suite at a basic level to accurately track equipment and supplies.
• Setup and tear-down decor, tables, chairs, audio-visual equipment and other items.
• Build good working relationships with customers through interpersonal skills.
• Maintain storage areas and inventory pre- and post-event.
• Work in a safe manner.

Participates in and provides input on various Association-wide activities: 

• Actively contributes toward efforts to achieve our culture, engagement, and fundraising goals. 
• Provides on-site event support for Board and Leadership Council meetings. 
• Participates on internal event teams and task committees. 
• Participates in Association events, including but not limited to Aggie Muster, Aggie Ring Day, Reunions, Distinguished Alumni Gala, Pass It Back Day, and All-Aggie Hullabaloo, as needed. 

Serves as an ambassador for The Association: 

• Meets our Team Expectations. 
• Supports The Association’s marketing, communications, and branding initiatives. 
• Fosters relationships with students, former students, parents, faculty, staff, and friends of Texas A&M.  

Other duties as assigned: 

This description of expected duties is neither all-inclusive nor permanent. Employees may be required to take on additional duties without notice. 

TEAM EXPECTATIONS 

The Association of Former Students is a team, and each member of the team is important to the overall success of the organization. To achieve our goals and mission, each team member will: 

• Display a positive, customer-focused attitude and treat all individuals with courtesy and respect. 
• Manage each customer experience with the highest level of service and enthusiasm. Seek opportunities to exceed expectations and develop lasting relationships. 
• Make innovative contributions by proactively challenging current practices and suggesting and implementing improvements. 
• Contribute to our team environment by being a productive, supportive and reliable teammate. Take responsibility for their actions and the outcomes produced. 
• Lead with a positive example and in doing so, inspire others to fulfill the expectations of our team. 

Requirements

KNOWLEDGE, SKILLS & ABILITIES 

Required:  Time management, detail-oriented and resourceful, with appropriate judgment and problem-solving skills. Reliable, punctual, flexible and willing to assist with a variety of tasks. Strong interpersonal skills that support customer service. Basic familiarity with Microsoft Office. Familiarity with the Texas A&M campus and surrounding area.  

Physical Capacity Requirements: Ability to lift and carry objects weighing up to 50 pounds occasionally, and frequently lift items up to 25 pounds. Requires standing, walking, bending, reaching, and sometimes climbing or balancing for extended periods. May involve moderate physical exertion with tasks that require pushing, pulling, or lifting throughout the workday. 

OTHER REQUIREMENTS 

Availability to work events, some of which include: three Board of Directors Meetings, annual Distinguished Alumni Gala, GatheRing, former student Reunions, and a portion of home football games. Availability to work multiple semesters. Strong commitment to the mission and vision of The Association of Former Students, with the ability and desire to advocate for the organization and Texas A&M University. 

EXPERIENCE 

Required: None. 

EDUCATION & TRAINING

Required: Previous similar involvement such as through volunteering, student government, extracurricular groups and teams, or equivalent engagement. 

Preferred: Six (6) months of paid part-time work experience. Current enrollment at Texas A&M University. 

SUPERVISION 

Received: Manager of Events. 

Given: None.