Fayetteville Cares Service Coordinator

Description

Fayetteville Cares Service Coordinator Job Description 

Part Time Rotational (2 days one week and 3 the next week with 6 hour days)

Position Summary:

The Fayetteville Cares Service Coordinator is responsible for administrative tasks and functions of The Day Resource Center. Maintaining daily business operations under the supervision of The Fayetteville Cares Director. The Service Coordinator is responsible for all tasks related to greeting, welcoming, and checking guests of DRC in for the services they are requesting. The person in this position is also responsible for managing the list of guests waiting for different services from both the DRC and our onsite partners. This individual will be responsible for providing exceptional customer service to clients, staff, and partners. The Service Coordinator plays a pivotal role in ensuring effective communication and smooth operations within the Day Resource Center (DRC). The Service Coordinator will maintain orderliness and professionalism at the front desk and throughout the DRC to ensure a welcoming and organized environment for all.

General Responsibilities:

As a DRC Staff member, you will assist in the vision of the DRC by embodying the values and culture of Fayetteville Cares. By engaging with the community and modeling SERVE - See and Shape the Future, Engage and Develop Others, Reinvent Continually, Value Results and Relationships, and Embody the Values

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Assist the Day Resource Center Director with assigned administrative tasks.
• Return all communications within 24 hours (1 business day).
• Check mailbox daily, distribute mail correspondence, and action items accordingly.
• Prepare and mail correspondence on behalf of the Day Resource Center Director Coordinator.
• Assist with fielding phone calls for the Day Resource Center.
• Record all incoming calls and refer to the appropriate DRC staff member.
• Assist in drafting and mailing correspondence as required.
• Record your hours worked and submit weekly to the Day Resource Center Director.
• Manage/Respond to Day Resource Center email.
• Prepare and maintain files for all systems, processes, and tasks associated with this duty position.
• Assist with the management and scheduling of facility requests to include showers, laundry, etc.
• Assist with scheduling and management of the Day Resource Center calendar.
• Other financial or administrative duties as assigned.
• Assist with servicing individuals who come to the Resource Center for Assistance.
• Ordering supplies needed for the Day Resource Center.
• Assist with other positions at the Resource Center as needed.
• Communicate effectively verbally and in writing with clients, staff, and partners to provide necessary information and assistance.
• Direct all incoming clients to resources or staff members, such as case management, that can assist with their needs.
• Ensure no loitering or hanging out at the front desk, but rather direct clients to where or whom they can seek help from.
• Provide exceptional customer service to clients, staff, and partners by greeting visitors warmly and addressing their inquiries promptly and professionally.
• Keep the front desk area clean, organized, and presentable at all times.
• Collaborate with other staff members to address any issues or concerns related to client services or facility operations.
• Uphold confidentiality and privacy standards in handling sensitive information related to clients and organizational operations.
• Attend training sessions as required to stay informed about organizational policies, procedures, and best practices.
• Handle crisis situations and de-escalate situations while remaining calm and focused

Required Meetings

• All Staff Meetings when requested
• DRC Meetings 

Key software requirements:

• Google Mail/Apps/Docs
• Microsoft Office Suite
• Applicable Databases
• Phone and System

Requirements

 Qualifications

• High school diploma or equivalent; additional education or training in customer service or related fields is preferred.
• Previous experience in customer service, front desk operations, or a similar role is highly desirable.
• Excellent verbal and written communication skills with the ability to interact professionally with diverse individuals.
• Strong interpersonal skills and the ability to work effectively in a team environment.
• Demonstrated ability to maintain composure and professionalism in fast-paced or stressful situations.
• Good organizational skills with attention to detail and the ability to multitask effectively.
• Knowledge of community resources and social services is preferred. 
• Must have a calm and welcoming demeanor.
• Demonstrated understanding of the concepts of hospitality and engagement.
• An attitude of compassion and acceptance and a desire to work with a diverse population is required
• Excellent interpersonal skills to lead volunteers and interact with guests.

Physical Requirements:

• Able to lift and move supplies.