Field Advantage Part Time IT Field Technician

Seeking a dynamic Field Technician with a strong background in POS repair, IoT, and cutting-edge technology solutions. In this on-site role, you'll be the front-line hero, resolving complex issues and ensuring seamless operation of our clients' technology systems. Your day-to-day will involve hands-on POS system repairs, deploying IoT solutions, and tackling diverse tech challenges. You won’t be alone; our expert remote support team will be there to guide you through troubleshooting and problem-solving, ensuring you have the knowledge and backup to succeed in the field. This position is perfect for those who love variety, enjoy solving real-world tech problems, and thrive in a supportive, team-oriented environment.

Responsibilities:

• Troubleshoot and repair Point of Sale (POS) systems and pin pads, ensuring timely resolution of hardware and software issues
•  Implement and maintain IoT solutions, including connecting and configuring IoT devices to enhance the operational efficiency and data tracking

EV Responsibilities – Training will be provided.

• Adhere strictly to Lock-Out Tag-Out (LOTO) procedures during unit head swap outs and follow upgrade instructions and guidelines for firmware upgrades.
•  Perform unit head swap outs on charging stations and conduct firmware upgrades, following detailed step-by-step guides.
• Estimate and manage time efficiently, with a target completion time of 2 hours for unit head swap outs and approximately 15 minutes per station for firmware upgrades.
• Provide detailed notes and deliverables before, during, and after each job, ensuring accurate documentation of the process.
• Engage with site contacts to locate breakers, chargers, and power cycle units if necessary, ensuring a smooth and efficient process.
• Collaborate with the team and communicate effectively to address any challenges that may arise during both unit head swap outs and firmware upgrades.
• Other duties as assigned.

• Lock-Out Tag Out certification is required; assistance will be provided for obtaining the certification.
• Technical background and previous experience in software upgrades or a related technical field are preferred.
• Proficient in following step-by-step guides and ability to follow detailed instructions both verbally and in writing.
• Strong attention to detail, commitment to safety protocols, and accuracy in executing tasks.
• Effective communication skills, both written and verbal, for interaction with team members and site contacts.
• Must have a valid driver's license with reliable transportation to travel to various locations.
• Must provide your own tools. – Specific industry tools will be provided.
• Must have a working windows-based laptop.
• Must have a dependable vehicle.
• Ability to lift and carry equipment up to 50 pounds.
• Willingness to undergo additional training as required.