Field Advantage Part Time IT Field Technician

Field Advantage is seeking a dynamic Field Technician with a strong background in POS repair, IoT, and cutting-edge technology solutions. In this on-site role, you'll be the front-line hero, resolving complex issues and ensuring seamless operation of our clients' technology systems. Your day-to-day will involve hands-on POS system repairs, deploying IoT solutions, and tackling diverse tech challenges. You won’t be alone; our expert remote support team will be there to guide you through troubleshooting and problem-solving, ensuring you have the knowledge and backup to succeed in the field. This position is perfect for those who love variety, enjoy solving real-world tech problems, and thrive in a supportive, team-oriented environment. Field Advantage, a women-owned and nationally recognized IT field services company headquartered in Kingsport, TN with a training facility in Northeast Tennessee – fieldadv.com/training.



Responsibilities:

• · Troubleshoot and repair Point of Sale (POS) systems and pin pads, ensuring timely resolution of hardware and software issues
• · Implement and maintain IoT solutions, including connecting and configuring IoT devices to enhance the operational efficiency and data tracking
• EV Responsibilities – Training will be provided.
• · Adhere strictly to Lock-Out Tag-Out (LOTO) procedures during unit head swap outs and follow upgrade instructions and guidelines for firmware upgrades.
• · Perform unit head swap outs on charging stations and conduct firmware upgrades, following detailed step-by-step guides.
• · Estimate and manage time efficiently, with a target completion time of 2 hours for unit head swap outs and approximately 15 minutes per station for firmware upgrades.
• · Provide detailed notes and deliverables before, during, and after each job, ensuring accurate documentation of the process.
• · Engage with site contacts to locate breakers, chargers, and power cycle units if necessary, ensuring a smooth and efficient process.
• · Collaborate with the team and communicate effectively to address any challenges that may arise during both unit head swap outs and firmware upgrades.
• · Other duties as assigned.
• Qualifications:
• · Lock-Out Tag Out certification is required; assistance will be provided for obtaining the certification.
• · Technical background and previous experience in software upgrades or a related technical field are preferred.
• · Proficient in following step-by-step guides and ability to follow detailed instructions both verbally and in writing.
• · Strong attention to detail, commitment to safety protocols, and accuracy in executing tasks.
• · Effective communication skills, both written and verbal, for interaction with team members and site contacts.
• · Must have a valid driver's license with reliable transportation to travel to various locations.
• · Must provide your own tools. – Specific industry tools will be provided.
• · Must have a working windows-based laptop.
• · Must have a dependable vehicle.
• · Ability to lift and carry equipment up to 50 pounds.
• · Willingness to undergo additional training as required.