Field Investigator

Job Title: Field Investigator

Job Location: Santa Clara County, California

Job Type: Part-Time, Billable Hours, Non-exempt

Reports To: Regional Manager   

The Interviews Team is looking for an entry-level Field Investigator to join our team. This is an entry-level position and ideal for someone looking for part-time flexible hours while growing your career within the investigative services industry!  Our Field Investigators investigate all types of insurance claims including workers’ compensation, suspected fraud, and liability while delivering high-quality results for our clients.  In this role you will handle document signings and retrievals by visiting places of residence, conduct wellness checks, collect photo and video evidence from accident locations, prepare and dictate investigative reports, and submit daily updates on the work performed for each case.

• Hourly Rate: $20 - $26 per hour (Weekly Pay) Commensurate with experience and performance
• Travel Time: Travel commute time is compensated at 100% of regular hourly rate, after standard commute deduction 
• Mileage Reimbursement: $0.55 per mile for all portal-to-portal and mobile surveillance mileage
• Paid Administrative Time: Paid at regular hourly rate (report writing, administrative time, etc.)
• Paid Training: Paid at regular hourly rate  

Essential job functions include, but are not limited to:

• Conducting insurance claims investigations by performing scene investigations and canvases (collect photo/video evidence from the location of the accident)
• Review all case materials prior to conducting investigative activity
• Document signings and retrieval via home visits
• Daily submission of updates regarding work performed on each case
• Preparing and dictating investigation reports

About Us: Frasco is a leading provider of investigative services for our clients in the insurance industry. We are committed to delivering accurate, high-quality investigation services to meet our clients' expectations.     

Field Investigator candidates must have:

• Strong attention to detail with commitment to accuracy and quality
• Ability to effectively communicate with others
• Ability to work independently
• Ability to work from a home-based office and work flexible hours
• Valid driver’s license and vehicle
• Minimum auto insurance in the amount of $100,000 each person/$300,000 each accident bodily injury/$50,000 property damage
• Smartphone, printer, scanner, desktop/laptop computer with good internet connection
• Ability to model behaviors that reflect Frasco’s core values
• Capable of working independently, contacting clients, and strategizing about the best course of action to handle their needs and be able to proceed accordingly

Preferred Qualifications/Experience:

• Associate or Bachelor’s Degree in Criminal Justice or related field
• Customer service experience
• Bi-lingual in Spanish and English