Field Service Technician (part-time)

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. www.veolianorthamerica.com

Position Purpose: 

The Meter Reader / Field Service Technician is responsible for ensuring the accurate installation, maintenance, and reading of residential, commercial, and industrial water meters. This role includes investigating billing discrepancies, addressing customer concerns, and ensuring compliance with water quality standards. The technician will also perform necessary repairs, collect water samples, and maintain precise field records, all while following company safety guidelines and delivering excellent customer service.

Primary Duties/Responsibilities: 

• Perform the installation, removal, activation, deactivation, testing, repair, and replacement of residential, commercial, and industrial water meters.
• Accurately read water meters and record usage data to ensure precise billing information.
• Investigate and resolve customer billing issues by confirming meter readings and inspecting for leaks, main breaks, or other system anomalies.
• Address customer inquiries and concerns efficiently and professionally, providing clear and accurate information to ensure customer satisfaction.
• Complete calls and relay information as necessary, including arranging appointments with customers for field visits.
• Maintain accurate, up-to-date records of all fieldwork and report findings to the appropriate teams or management.
• Collect water samples in compliance with water quality standards and regulations, ensuring all samples are accurately documented.
• Adhere to all safety procedures and company policies while performing job duties.

Work Environment: 

• Comfortable working outdoors in all weather conditions, including inclement weather.

Education/Experience/Background: 

• High School Diploma/GED is required.
• Previous experience in meter reading, field service, or a related technical role is preferred but not required.

Knowledge/Skills/Abilities: 

• Mechanical aptitude and basic troubleshooting skills.
• Strong communication and customer service abilities.
• Ability to work independently and manage time effectively.
• Basic computer proficiency, with the ability to learn Google-based programs.

Required Certification/Licenses/Training: 

• Must possess a valid state driver’s license.

Physical Requirements: 

• Must be able to lift up to 50 lbs.
• Must have the ability to climb, bend, crawl, and walk extensively.

Pay Range: $20.00 to $25.00 per hour.

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.