Financial Aid Representative (Temporary, Part-Time)

The Financial Aid Representative (Temporary, Part-Time) is responsible for document collection and counseling students on their potential aid eligibility to help cover tuition costs. This consists of, but is not limited to, guiding students through relevant documents and/or applications, calculating eligibility, setting up of aid, and communicating to students on how aid impacts their education.

Schedule: Part-time, onsite role with great midday hours! Monday, Tuesday, Wednesday and Friday, 9:00 AM – 2:00 PM.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Provides exceptional customer service for students and staff: 

• Ability to field a high volume of incoming calls (call center) 
• Provide consistent outreach to all unpackaged students 
• Respond to all communication (voicemail, email, IM) within 24 business hours
• Communicate with students in a professional manner 
• Foster an engaged working relationship with institution counterparts

Counsel’s students, parents, and other interested parties on the availability of financial aid programs: 

• Understands what programs are available and the requirements for each 
• Be able to articulate technical topics in a relatable fashion 
• Explores and explains all relative options 
• Pursues understanding over delivery of information

Is a steward of the Student Finance Department;

• Keep sensitive information safe and secure 
• Successfully implementing new procedures 
• Analyze and calculate awards accurately 
• Collect and store appropriate documents 
• Other duties as required or assigned.

• High School Degree or equivalent, associate degree preferred
• Prior financial aid experience a plus 
• Prior call center experience a plus 
• Prior Salesforce experience a plus

KNOWLEDGE, SKILLS AND ABILITIES

• Provide a high level of customer service
• Proven ability to multitask
• Communicate effectively
• Detail oriented
• Time-Management 
• Team player
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement
• Ethics: Has personal and professional ethics and fosters a diverse and respectful workplace.
• Ability to build internal and external relationships in a professional manner
• Computer proficiency in Microsoft Office and Google Suite

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change at any time with or without notice.

The expected hourly range for this position is between $24.00 and $27.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; licensure and certifications; market factors; departmental budgets; and responsibility. The Financial Aid Representative (Temporary, Part-Time) is not eligible to participate in the Company's benefit plan or receive vacation or holiday pay but are eligible for the enhanced Employee Assistance Program.

If a strong match is found between your qualifications and the requirements of the position, a member of the recruiting staff will contact you to further discuss the career opportunity.

Triumph Higher Education LLC and its Companies are an Equal Opportunity Employer. The Company does not discriminate on the basis of race, religion, color, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Triumph Higher Education LLC and its affiliates are Drug Free Workplaces