Fitness Welcome Desk Receptionist/Part-Time

JOB TITLE: Fitness Welcome Desk Receptionist/Part-Time

DUTIES & RESPONSIBILITIES:

• Consistently offer the highest level of personalized member service while maintaining a positive, enthusiastic, and helpful attitude.


• Adhere to the JCC policies and procedures and enforce member rules and regulations.


• Warmly greet members and guests as they approach the fitness center area.


• Answer questions and provide information in a clear and friendly manner.


• Make appropriate referrals and recommendations upon request.


• Listen and direct members' concerns and complaints to the appropriate manager.


• Check members & guests into the facilities and classes. Register guests and collect fees for classes, passes or programs. Verify account status. Account for all class participants.


• Answer phone calls in a friendly, helpful and timely manner; transfer calls appropriately.


• Follow established procedures for collecting money and preparing receipts.


• Monitor lost and found items as well as equipment. Report repairs.


• Perform administrative duties including sending and receiving daily emails, computer entry, faxing, photocopying, creating posters, updating bulletin boards, etc.


• Inventory and maintain all saleable front desk items.


• Wear your uniform and follow all dress code regulations.

ADDITIONAL DUTIES

• Assist with special projects, events, and promotions as needed.


• Attend all meetings and training sessions as required.


• Must be able to work on New Year's Day for our annual fitness event.

JOB REQUIREMENTS

• Strong decision-making skills and the ability to work under pressure.


• Excellent interpersonal, communications, and member service skills.


• Physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, as well as the ability to lift/carry objects weighing up to 45 lbs.


• Requires close, distance, peripheral vision and depth perception.

EDUCATION & EXPERIENCE

• High School graduate or equivalent.


• Strong math skills.


• Current CPR certification.


• Computer literacy and willing to learn JCC computer programs.


• Knowledge of Mindbody is preferred.


• Experience in a similar environment is preferred.

Individual shift hours vary.

• Prefer applicants with flexible schedules.


• Must be able to work Saturdays and/or Sundays.