Food and Beverage - Outside Services

Description

I. Position

Seasonal Food and Beverage- Outside Services (Early May- Mid October)

Classification

Part-Time Seasonal, Hourly, Non-Exempt

II. Reports To

Events and Food and Beverage Director

Food and Beverage Managers

III. Job Summary

To promptly greet and serve all guests at the assigned service location, which includes providing exceptional hospitality and guest experience. Hours vary by location and business levels.

Requirements

IV. Qualifications

• Must be 18 years of age
• Minimum 1 year of food and beverage experience
• Ability to work independently
• Experience with cash handling and Point of Sale System
• Basic understanding of liquor and beer
• Required to stand for long periods of time
• Capable of lifting 50 pounds
• General math, problem solving and decision-making skills
• Must be able to bend, squat, lift and raise as needed
• Must complete Responsible Beverage Training Course
• Ability to communicate with guests and employees with a positive attitude

V. Responsibilities & Duties

• Follow assigned checklist to ensure all needed items for your location are prepared for your shift
• Ensure your location is cleaned, stocked and ready for service
• Check tee sheets and daily events for detailed charging information including Google Docs
• Awareness of allergy and food sensitivity in available products
• Accurately prepare mixed drinks for guests while adhering to portion control standards put in place by management
• Ensure guests receive food and beverage in a timely manner
• Handle all payments accurately
• Effectively handle guest complaints or problems with a positive attitude
• Ability to communicate history, products and services of Erin Hills
• Follow end of shift checklist to ensure all side work has been completed
• Ensure all radio communication is respectful, professional and courteous
• Adhere to safety regulations as provided by Erin Hills and OSHA
• Respectfully refuse beverage service to guests whom appear overly intoxicated and inform management immediately
• Comply with nutrition and sanitation regulations and safety standards
• Follow guidelines and policies set forth by Erin Hills Employee Handbook 
• Work outside in all weather conditions