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Front Desk

Job Description - Front Desk



Benefits:


  • Employee discounts

  • Opportunity for advancement

  • Training & development





Position Title: Front Desk

Reports to: Manager

Compensation: Minimum wage

Requirements: Fluent in English; Proficient reading and writing skills; Computer Skills           

Special Skills: Strong customer service skills
Responsibilities:

  •        Membership Sales.

  •        Greet all members & guests with a smile and wish them well as they exit the club.

  •        Check in all members and guests in accordance with company procedures.

  •        Facilitate any messages on club software at member check-in.

  •        Answer phones in courteous, helpful, professional manner.

  •        Communicate special events to members and guests.

  •        Maintain an atmosphere which makes members feel welcome.

  •        Facilitate all member requests or forward to a manager.

  •        Maintain professional disposition at all times.

  •        Sell retail products.

  •        Schedule member services: tanning, etc.

  •        Facilitate payment of member services in accordance with company procedures.

  •        Know club facility, services, and schedules.

  •        Maintain a clean and organized work area.

  •        Assist in all projects as delegated by club management.

  •        Follow all policies and procedures in the Employee Handbook.

  •        Opening and closing duties.

 
Meetings:

  •        Monthly or Weekly Department Meetings

  •        Employee Training Meetings

 
 
 
 
 



Compensation: $13.50 per hour






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