Front Desk

Job Summary

The Front Desk / Patient Services Representative is the first point of contact for patients and plays a critical role in delivering an exceptional patient experience. This position is responsible for patient check-in/check-out, scheduling, insurance verification, and supporting the clinical and billing teams to ensure smooth daily operations in a vein and vascular specialty practice.

Key Responsibilities

Patient Experience & Front Desk Operations

• Greet patients professionally and warmly upon arrival


• Check patients in and out accurately using the EMR system


• Collect demographic information, insurance cards, and required forms


• Collect co-pays, deductibles, and patient balances at time of service


• Answer incoming calls promptly and professionally


• Respond to patient inquiries regarding appointments, procedures, and general clinic information

Scheduling & Coordination

• Schedule new patient consultations, ultrasounds, and follow-up visits


• Coordinate procedure appointments in accordance with provider and ultrasound availability


• Confirm appointments and follow up on no-shows and cancellations


• Communicate scheduling changes clearly to patients and clinical staff

Insurance & Administrative Support

• Verify insurance eligibility and benefits prior to patient visits


• Obtain and track prior authorizations for vein procedures and imaging when applicable


• Explain basic insurance coverage and financial responsibility to patients


• Maintain accurate and complete patient records

Clinic Support & Compliance

• Maintain a clean, organized, and welcoming front office environment


• Ensure HIPAA compliance and protect patient confidentiality


• Assist with scanning, filing, and documentation as needed


• Support billing and clinical staff with administrative tasks as assigned

Qualifications

• High school diploma or equivalent


• Minimum 1 year of experience in a medical front desk or healthcare office


• Strong customer service and communication skills


• Familiarity with EMR/EHR systems


• Ability to multitask in a fast-paced clinical environment

Preferred

• Experience in a vein, vascular, radiology, or specialty medical practice


• Knowledge of insurance verification and prior authorizations


• Experience collecting patient payments and discussing financial responsibility


• Understanding of medical terminology related to vein or vascular care

Skills & Competencies

• Professional and empathetic demeanor


• Strong organizational and time-management skills


• Attention to detail and accuracy


• Ability to handle sensitive patient situations with discretion


• Team-oriented with a positive attitude

Physical & Work Requirements

• Ability to sit, stand, and walk throughout the day


• Ability to use office equipment (computer, phone, scanner)


• Occasional lifting of up to 20 pounds

Schedule & Compensation

• Full-time / Part-time (as applicable)


• Monday–Friday business hours


• Competitive pay based on experience