Front Desk - 19 Hours Per Week

Front Desk Associate (19 Hours per Week) Evenings & Weekends

YWCA  Madison is looking for a dependable and motivated individual to join our team at our Front Desk.  This is a regular hire for continuous employment.

The Front Desk Associate provides a warm and welcoming atmosphere for our residential facility located on the capitol square.  This integral role is part of our 24 hour coverage providing support to other agency staff and building tenants.  The Front Desk Associate is responsible for maintaining a presence at the front desk providing security to the building by monitoring the traffic flow through the lobby and visitor access during Evening and Weekend shifts.  Serves as a point of contact for building residents, directs clients to appropriate personnel, distributes information, responds to resident queries and complaints in a trauma informed manner, investigates disturbances, responds to emergency situations and completes the appropriate paperwork.

Fixed schedule - 8 a.m. to 4 p.m. every Saturday and Sunday with an additional 3 hours of flexible scheduling (19 hours per week).  

Starting pay is $17.79 per hour.  

Ideal candidates will be at least age 18 and possess a High School Diploma, equivalency or be working towards degree completion and 6-12 months’ work experience in customer service. Work experience in the area of residential housing, affordable housing programs, homeless shelter programs, and/or human services preferred though not required.

Experience working with low-income populations; especially with individuals with mental illness &/or AODA issues, knowledge of Trauma Informed Care practices and the ability to make appropriate judgment calls during crisis situations preferred though not required.  

To view the full job description, click on this link

Candidates should support the mission of the YWCA: elimination of racism and empowerment of women; demonstrate multi-cultural competency and the ability to work with diverse populations.  People of color and individuals bilingual/bi-cultural in English/Spanish are encouraged to apply.  Must pass a caregivers background check.

AA/EOE