The Tides by the Sea is located at the South end of Seaside's historic promenade and is the closest lodging property to the beach and offers gorgeous views of Seaside Cove and surfer's paradise. We are currently seeking a Front Desk Agent to serve as our guests' first point of contact and manage all aspects of the accommodation.
Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, amenities and local eateries and points of interest. If you have a passion for customer service and work experience in the hotel industry, we want you to join our team!
The Responsibilities of the Position:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and escort them to their rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Provide service recovery for unexpected challenges
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Upsell additional services, when appropriate
- Maintain updated records of bookings and payments
- All team members must maintain a neat, clean, and well-groomed appearance. (Specific standards outlined at orientation.)
- Assists other Front Desk personnel when needed.
- Perform any related duties as requested by the supervisor/manager.
The Skills and Experience Needed:
- A combination of 1-2 years of customer service and/or hospitality experience
- Minimum high school education
- Must have a pleasing, hospitable demeanor to engage with guests
- Highly experienced working with computers, email, and hotel reservations software
- Demonstrate proper phone etiquette and be courteous to everyone
- Understanding of how travel planning websites operate
The Physical Demands of the Position:
- Must be able to bend, squat, crouch, crawl, reach and retrieve items from overhead
- Stand on a regular basis throughout the shift
- Must be able to perform multiple tasks at one time and able to pay attention to sound and sight details in crowded and noisy situations
- Must have the ability to keep breakage to a minimum by handling dishes, glassware, and fragile equipment with care
Other Qualifications Include:
- Is able to communicate effectively with others
- Is able to work effectively under time constraints
- Is flexible and able to handle interruptions
- Is committed to providing a memorable guest experience
- Brings a positive outlook and team orientation to work
- Ability to stay on task until jobs are completed
- Ability to communicate in English, both written and spoken
- Computer proficiency
- Ability to clear a background check
At the Tides by the Sea, we create a culture of teamwork and belonging. Our staff serves with creativity and passion. Our associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
Salary :
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