Front Desk Agent

Company : Huntington Surf Inn

Job Type : Part-Time

Huntington Beach, Ca 92648

Job Description - Front Desk Agent

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff and assisting in housekeeping duties to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities:

Monitor the front desk

Operate

Maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, text, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Housekeeping and maid service of hotel rooms

Laundry of towels and linen

Lawn maintenance, including mowing grass

Qualifications:

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds

Compensation: $20.00 per hour

Located near Huntington Beach Pier and bustling Main Street with its lively restaurants and bars, Huntington Surf Inn offers guests a relaxing break from their travels. We are proudly rated one of TripAdvisor's best hotels in Huntington Beach. From the privacy of our beach-side hotel's deck, you can enjoy the California sunshine, refreshing ocean breezes, the sights and sounds of the city, and the gorgeous sunset over the Pacific Ocean.

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Front Desk Agent

Job Description - Front Desk Agent

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