Front Desk Agent

Company : Extended Stay America -esp Holdings Ii

Job Type : Part-Time

Anaheim, Ca 92806

Job Description - Front Desk Agent

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds

Compensation: $17.00 per hour

About Extended Stay America

Extended Stay America is a hospitality company that goes beyond the basics of just simple accommodations. We pride ourselves in focusing on long-term stays with emphasis on the right level of simplicity and functionality.

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About the Company

Extended Stay America -esp Holdings Ii

Choose Extended Stay America for everything you need for short term, weekly, or long term stays. Our pet friendly hotels have fully equipped kitchens, free Wi-Fi and more!

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Front Desk Agent

Job Description - Front Desk Agent

About Extended Stay America

About the Company

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