Front Desk Agent

Company : BMVHotels LP

Job Type : Part-Time

Gilroy, Ca 95020

Job Description - Front Desk Agent

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities:

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Qualifications:

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds

Compensation: $16.00 per hour

About Us

The Best Western Plus Forest Park Inn offers our guests a relaxing and comfortable getaway. We are just a few steps away from the Black Bear Diner, and a quick drive to Fortino Winery. We take pride in saying that no other hotel in Gilroy can compete with our amenities, high-quality services, business accommodations, and entertainment. Best Western Plus Forest Park Inn is confident in offering clean hotel rooms in Gilroy, the most friendly staff, and best in class customer service to our guests.

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Front Desk Agent

Job Description - Front Desk Agent

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