Front Desk Agent

Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for a Part Time Guest Service Representative to provide excellent customer service to all hotel guests. 

PAY: $16.50

ESSENTIAL DUTIES & RESPONSIBILITIES

• Assigns guest rooms, checks guests in and out in accordance with current policies and procedures.


• Manages cash flow in assigned bank and performs account postings with accuracy.


• Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations.


• Processes guest accounts upon check-out in an efficient and accurate manner.


• Provides excellent guest service and handles all special requests and complaints not requiring a supervisor or manger until guest is completely satisfied.


• Operates the PBX switchboard on assigned shift.


• Utilized property radio system to contact various departments and staff.


• Responsible for in depth product knowledge, anticipating & delivering on guest’s needs, and closing reservations sales.


• Handle multiple inbound phone calls from guests seeking hotel room or group reservations.


• Accurately input guest information into Resort computer system.


• Perform other duties assigned.

EDUCATION AND EXPERIENCE

High school diploma or GED required. Good communication skills, ability to perform in a fast paced environment. Preferred hospitality experience or minimum 6 months customer service experience.  Must be flexible with available shifts.