Front Desk Agent

Job Description

Front Desk / Guest Services Associate

Samesun San Francisco Hostel | $20/hr | 24 hrs/week

Do you want to work in a place where you meet people from all over the world? Are you excited by a young, fun, and relaxed environment in the Bay Area? Then Samesun San Francisco is the place for you!

We are hiring for our Front Desk / Guest Services Associate team. You’ll join a friendly, family-like group — part of the Samesun Nation, a network of hostels throughout the US and Canada.

Pay & Schedule

💰 $20 per hour
 Monday–Wednesday • 2:00 PM – 10:00 PM (24 hours per week)

What You’ll Do

As the face of our hostel, you will:
• Greet guests warmly and assist with check-in/check-out, reservations, and inquiries. 
• Provide excellent customer service and accurate local recommendations. 
• Handle phone calls, emails, and front desk administrative tasks. 
• Keep the front desk and common spaces clean, organized, and welcoming. 
• Work closely with housekeeping to ensure smooth operations. 
• Enforce hostel policies professionally and confidently when needed — don’t be afraid to say “no” when required.

• Lift up to 50 lbs when needed 
• Pitch in with other duties when the team needs you (multi-hat role).

• Extra duties may be assigned by the Manager.

This role is multi-faceted — you’ll be serving guests and helping the hostel function smoothly behind the scenes.

Who You Are

We’re looking for someone who:
✔ Loves hospitality and enjoys interacting with people from all walks of life.

✔ Has a positive, helpful attitude and strong communication skills.

✔ Is comfortable wearing multiple hats — handling guest service, organization, and maintaining our space. 
✔ Knows how to enforce rules and standards with kindness and confidence.
✔ Has basic computer skills and can learn reservation/front desk systems. 
✔ Previous hospitality or guest service experience is a plus — but not required if you’re eager to learn. 

A high school diploma or equivalent is sufficient. 

Benefits & Perks

✨ Casual dress — be comfortable while you work.
🎉 Company events — fun team gatherings and activities.
🏷️ Location discounts — free and/or discounted stays at any of our Samesun locations in California and across Canada (Venice Beach, Hollywood, Ocean Beach San Diego, Toronto, Banff, Montreal).
📈 Promotion opportunities — we love to grow our team from within.
💼 Paid overtime — earn extra income when hours go beyond your schedule.
🌎 Work in a fun, international environment with travelers from all over the world.

These perks — especially discounts and promotion opportunities — help set your posting apart and appeal to hospitality-minded candidates who want more than just a job.

Experience (preferred):
• 1+ year of hotel or accommodations guest services experience (front desk, reservations, or similar hospitality role).
• 1+ year of customer service experience in a guest-facing environment.

Why Work With Us?

✨ A global, fun, and social work environment
✨ Meet travelers from around the world
✨ Be part of a supportive team 
✨ Great opportunity to grow in hospitality

How to Apply

Click “Apply” now and tell us why hospitality is your passion!
We read every application.

Learn more about us at www.samesun.com.