Front Desk Agent

We are currently seeking candidates with outgoing, friendly personalities to be Front Desk Agents at Mohican Lodge in Perrysville, OH. This is a crucial role that requires excellent communication and organizational skills. As a Front Desk Agent, you will be responsible for providing exceptional customer service, managing reservations, and informing guests about hotel amenities and rates. Compensation is $13.00 per hour, paid bi-weekly.

Responsibilities:

• Perform all check-in and check-out tasks


• Manage phone reservations


• Inform customers about payment methods and verify their credit card data


• Register guests collecting necessary information (like contact details and exact dates of their stay)


• Welcome guests upon their arrival and assign rooms


• Provide information about our hotel, available rooms, rates, and amenities


• Respond to clients’ complaints in a timely and professional manner


• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs


• Upsell additional facilities and services and monitoring the Canary system


• Maintain updated records of bookings and payments

Requirements:

• Experience as a Hotel Front Desk Agent, Receptionist, or other customer-facing role preferred but not required


• Experience with computers, copiers, faxes, and other office equipment preferred but not required


• Previous experience with answering multi-line telephones preferred but not required


• Customer service experience


• Excellent communication and organizational skills

Benefits:

• PTO


• Holiday Pay 


• Meal Plan


• Room & Retail Discount


• 401(k) Retirement Savings Plan


• Ongoing Training and Career Development

About the Company:

Mohican Lodge, located in Perrysville, Ohio, is a premier hotel managed by Regency Hotel Management. At Mohican Lodge, we take pride in delivering exceptional hospitality services and creating memorable experiences for our guests. With a team of dedicated professionals and a focus on maximizing profit and creating asset value, we offer a supportive and growth-oriented work environment.

```