Front Desk Agent - Full time/Part time

Overview:  To establish and provide excellent guest service, registering and greeting guests at point of check-in and throughout their stay, while processing payments and posting charges to guest accounts.

Responsibilities:

• Maintain positive guest relations at all times.


• Follow all policy, procedures and service standards.


• Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.


• Assign guest rooms, issue keys ensuring guest security at all times and in accordance with Kingsmill established guidelines.


• Make, confirm, assist, and cancel reservations, including promoting and selling location activities.


• Maintain complete knowledge of all location facilities, locations, room types, hours of operations, and activities, in an effort to answer questions and give out accurate and helpful information to guests.


• Answer telephones in the specified time frames following proper guidelines, and using correct greetings and telephone etiquette.


• Take, record, and relay messages accurately, completely, timely, thoroughly, and legibly.


• Document all guest problems and/or complaints using correct forms and procedures, and resolve issues to guest satisfaction at all times.


• To conscientiously handle Lost and Found items following guidelines established by Kingsmill.


• Maintain complete knowledge of correct use of company equipment while keeping work space neat and organized.


• Maintain complete knowledge of and comply with all Front Desk policies, procedures, and standards.


• Accurately follow cash handling procedures and secure bank at all times.


• Post charges to guest accounts for services and purchases.


• Balance all receipts and postings for work performed during shift at the end of shift.


• Perform other duties as assigned.

Qualifications:

• Human relation skills - must be a people-person who thrives on public contact.


• Strong communication skills.


• General/Basic computer skills.


• Sales skills.


• Basic accounting skills.


• Ability to learn quickly and follow instructions accurately.


• Ability to prioritize tasks and move through them in an efficient manner.


• Ability to interact with diverse peoples and help resolve any issues.


• Ability to work quickly and thoroughly under pressure.


• Must be flexible and open to changes in procedures.


• Able to lift and carry up to 15 pounds.


• Standing for up to eight hours per shift.


• Requires bending, stretching and reaching throughout a shift up to 8 hours.


• Ability to work days, nights, weekends, holidays.