Front Desk Associate - Front Desk Agent

Description

Our Front Desk Agents serve our conference center guests by creating a welcoming and purposeful experience from the moment they arrive.

They bring God Glory by offering support, hospitality, and kindness in every interaction. As one of the first points of contact for our guests, it’s important that our agents are warm, helpful, and create a lasting positive impression. By serving in this role, you are helping us fulfill our Mission of "Impacting Lives for God's Glory through Purposeful Hospitality!"

Weekends & Holidays Required

Requirements

• Demonstrates a strong understanding of the reservation process, including providing accurate information, updating booking details, and communicating effectively with guests and relevant Conference Center departments.

• Delivers exceptional guest service by responding to inquiries, providing directions, facilitating check-ins, and relaying guest requests to appropriate teams with professionalism and courtesy.

• Executes cashier responsibilities, including accurately receiving, processing, and reconciling guest payments in accordance with established procedures.

• Oversees lost and found management and monitors Front Desk supply inventory, ensuring organized operations and timely replenishment of materials.

• Assists with end-of-conference procedures, including account reconciliation and billing support, to ensure accurate financial closeout

• Other duties as assigned 

Requirements

•  Highschool Diploma or GED

Preferred Qualifications

•  Office clerical work and/or computer or cashier experience (3-6 months preferred) 

•  Willingness to learn Host or previous experience using Host (Preferred) 

•  Demonstrates a high level of integrity and reliability in handling confidential information and daily responsibilities.

•  Strong customer-focused mindset with a commitment to providing excellent service and ensuring a positive guest experience.

•  Possesses a strong work ethic, consistently showing initiative, dependability, and attention to detail.

•  Effective communicator, both verbal and written, with the ability to interact professionally with guests, colleagues, and leadership.

•  Proficient in keyboarding and calculator use, with solid telephone etiquette and basic mathematical skills for handling transactions and guest inquiries.

Physical Requirements

• This job requires working irregular schedules (nights, weekends, holidays) and requires an individual with the ability to communicate and use good public relations

• Accuracy and timeliness is necessary in performing job tasks

• Ability to sit and work on a computer for long periods of time 

• Ability to lift up to 30lbs