We are looking to hire a Front Desk Attendant who is outgoing, reliable, and coachable. At FFC high-quality customer service is a must! You will provide an inviting, clean, and safe environment for all visitors while staying true to FFC’s core values. You’ll also join a compassionate and diverse team that prides itself on building relationships and creating value by helping others.
Position: Front Desk Attendant
Job Type: Part-time
Location: FFC Union Station
Required Shifts: Opener 4:30AM - 10AM
Compensation: $16.60 per hour
Duties and Responsibilities:
- Greet members by name and create a great first impression of the club
- Check-in members and guests to the club
- Act as liaison between current and prospective members and Membership Department
- Answer incoming calls professionally
- Field all member questions, concerns, and complaints; Provide additional support to the Membership Experience Manager as needed
- Perform opening and closing functions regarding the front desk
- Take payment as needed and ensure the cash drawer is balanced at the start and end of the shift
- Attend all required department and club staff meetings
- Provide a clean, safe and healthy environment for members, guests, and co-workers
What We Offer:
- Insurance - Medical (only for Full time employees), Dental and Vision insurance through UnitedHealthcare
- Company-paid Life Insurance (only for Full time employees)
- 401K - with company match
- Professional Development Reimbursement - FFC will match 50% of the cost for an activity up to a maximum reimbursement amount of $200 allowed during the calendar year. We encourage our staff to diversify their educational development. This benefit becomes effective after 90 days of employment (only for Full time employees)
- We provide fitness instructor training and significant discounts on these educational programs (Pilates, Group Fitness, Personal Trainer, Yoga)
Other Perks of Working at FFC:
- Complimentary Club Membership to use any of our FFC locations!
- Open Door Policy - Your managers and the corporate team all have an open door policy
- Diverse and Inclusive Culture - Our team is composed of people from different walks of life who bring their thoughts, ideas, and perspectives to form a welcoming environment
- 25% discounts on Spa, Retail, and Fitness classes for all employees
- Employee appreciation programs
- Various fringe benefits such as Nationwide Pet Insurance, Ventra Benefit Program (pre-tax dollars), T-Mobile Unlimited Talk, Text, and Data, phone plans for only $30 per line (up to 4 lines) and more
Our Commitment to Hospitality: FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire.
Our Purpose:
"To enhance the lives of our members and guests by improving their overall health and well-being." Our members, guests, and staff are as diverse as the city we call home. We are "Chicago from Day One," committed to building a respectful and inclusive community.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
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