Front Desk Coordinator

Reports to: Director of Facilities Management 

Position Overview:  

The Front Desk Coordinator is a visitor’s first point of contact with the agency. They are responsible for professional and knowledgeable interactions with visitors, clients, and staff. The Coordinator will provide Center tours as needed, offer appropriate information and referrals, assist with event planning and execution, and provide typical front office services for the agency.

Job Duties & Responsibilities: 

• Answer, screen, and route calls, take messages, and respond to inquiries 
• Provide information and referrals for walk-in visitors, and phone contacts                                           
• Welcome visitors, verify and record information, follow all visitor/staff protocols 
• Address requests and concerns in a timely, respectful, and professional manner                                    
• Develop knowledge of the agency. Be aware of programing, services, and events                                      
• Assist in volunteer scheduling, venue coordination, and timely project completion 
• Follow agency policies and procedures 
• Maintain various logs, trackers, and databases 
• May provide clerical or other support to various departments                                                                 
• Proactively handle any arising issues and troubleshoot any emerging problems 
• Handle confidential information in a responsible manner                                                                                                          
• Communicate & respond to power outages, or other urgent facility situations                                             
• Monitor surveillance cameras, watch for suspicious activities, and respond to concerns                              
• Participate in the upkeep of the Center, follow maintenance request procedures                                      
• Assist with special events at night or on weekends as needed 
• Help maintain the cleanliness and order of the reception and entrance areas. 

Job Requirements & Qualifications: 

• High school diploma or equivalent; some college preferred 
• Bilingual Spanish preferred 
• Detail-oriented with the Ability to handle a moderate to heavy workload and lift 25-50lbs 
• Ability to work flexible hours (some late nights and weekends required) 
• Proficient experience with Microsoft computer applications  
• Working knowledge of audio-visual equipment, multi-line phones, and computers 
• Experience in customer service, general office, event coordination, or related fields 
• Ability to multi-task with frequent interruptions, follow instructions & work unsupervised    
• Strong organizational, communication, & follow-up skills. Exhibit team-oriented behavior     
• Knowledge of the LGBTQ community, its advocacy issues, trends, & support services     
• Strong people skills, ability to work cooperatively with diverse staff and volunteers