Position Summary The Guest Service Agent (GSA) is the first and last point of contact for our guests, providing friendly, professional service from check-in to check-out. This role includes welcoming guests, handling reservations and payments, assisting with inquiries, and coordinating with other departments to ensure a smooth stay.
Key Responsibilities
Greet guests warmly and manage check-in/check-out procedures.
Process reservations, payments, and balance daily reports accurately.
Provide hotel information, directions, and local recommendations.
Resolve guest concerns quickly and professionally.
Answer phones, respond to emails, and coordinate with housekeeping/maintenance.
Maintain lobby and front desk cleanliness and security.
Support breakfast service, transportation arrangements, and guest reward programs as needed.
Requirements
Professional appearance and strong customer service skills.
Ability to multitask, communicate clearly, and stay organized.
Comfortable standing for long periods and working in a fast-paced environment.
Flexible to assist other departments when required
Compensation: $12.00 per hour
Comfort Inn & Suites® Frisco-Plano is conveniently located in the fast-growing city of Frisco, just 30 minutes from downtown Dallas. Thanks to attractions like the Dr. Pepper Ballpark, the Dr. Pepper Arena, the Ford Center at the Star, and Toyota Stadium, Frisco has earned a reputation for one of the most sports-enthusiastic cities in North Texas. Frisco is also home to family-friendly destinations like the National Videogame Museum and The Star in Frisco, a sports and entertainment area.
Choice Hotels International, Inc. (NYSE: CHH) is one of the world’s largest and most successful lodging franchisors. The Choice® family of hotel brands provides business and leisure travelers with a broad range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. At our worldwide corporate headquarters in the Washington metropolitan area (North Bethesda, MD), our IT center in Scottsdale, AZ, and Minneapolis, MN, and through our associates across the globe, we keep those hotels humming by serving as a champion for our franchisees. When you #MakeItYourChoice, you will have the environment, the tools, and the momentum to drive your career and organizational success.
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