Front Desk Receptionist

TBK Bank Sports Complex is looking for part-time Front Desk Workers. This role offers an excellent opportunity to engage with our community, support daily operations, and contribute to a positive environment for all visitors and staff. If you enjoy providing exceptional customer service and working in a dynamic setting, we encourage you to apply.

2 openings for 5 - 6 hours a day, 10 - 20 hours a week, shifts can be scheduled anywhere between 7am to 10pm, weekends needed

Responsibilities:

• Greet all individuals entering the facility and point them in the appropriate direction.
• Check members and guests in for Open Play and ensure they have proper documents on file.
• Answer inbound calls from customers and internal team members.
• Manage the cash register.
• Take payments for rentals and understand the rental process.
• File invoices, receipts, and register reports appropriately.
• Answer guest, member, and employee questions about the facility schedule.
• Obtain, scan, and file participant waivers correctly.
• Maintain office cleanliness and organization.
• Convey any important information to its appropriate recipient (e.g. Sports Staff, CFO, etc.)
• Will need to understand complex rules and be able to communicate them with people checking in.
• Other duties as assigned.

• Must be 16 years of age or older
• Preferred prior experience working as a receptionist or secretary
• Ability to sit at a desk and work at a computer for prolonged periods of time
• Basic computer proficiency
• Willing to work nights and weekends
• Must be able to pass a background check

Attributes and Skills:

• Team Player–able to work with all levels of management and staff to solve issues and implement improvement plans.
• Judgment and Decision Making – able to consider the effect of your actions and engage in conduct that demonstrates appropriate judgment.
• Customer Service – able to provide a superb experience to our guests and members.
• Communication – able to listen actively to understand what information is being conveyed to you; able to communicate information in a manner that will be easily understood, both to other staff members and to our customers.
• Problem Sensitivity – able to tell when something is wrong or likely to go wrong; able to recognize problems and determine reasonable solutions.
• Adaptability – able to implement new and revised policies as announced.