Front Desk Receptionist / Maitre D'

A bit about us: Squeeze was designed to revolutionize the massage experience, from our forward-thinking technology to our dedication to team member experience. We are focused on the human side of business, and we work to foster an inclusive environment, where everyone can shine bright. It's so important that we've made it our company mission to be the best part of our guests’ and team members’ day.
 

THE PERKS

• Starting hourly rate of ($14/hr).
• 1 FREE 50-minute massage every month
• A revolutionary, feel-good culture (including snacks to keep you fueled and branded swag).
• Quarterly paid training/meetings.
• Nurturing, supportive environment, no matter where you're at in your career.
• Leadership and career advancement opportunities in management and training.
• Feel-good partnership with Canine Companions (for every membership sold, we donate a day of canine support to a person with a disability).

ABOUT YOU

• You are obsessed with over-the-top, FIVE STAR service
• Words that describe you include: positive, energetic and detail-oriented. You have a hospitality orientation, are gracious and patient with strong written and verbal communication skills.
• A warm, approachable smile is a must as you will welcome & interface with every guest!
• You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.
• You have a keen eye for aesthetics and cleanliness
• Maintain poised and professional during busy/stressful periods
• Understand the need for urgency (speed responding via slack/Zendesk) and confidentiality
• Most importantly, you are reliable and dependable with a strong work ethic

YOUR RESPONSIBILITIES AT SQUEEZE

• Check in and greet guests with a warm and friendly welcome.
• Provide over-the-top, exceptional guest service.
• Ensure front of house, guest lounge and loo's maintained to Squeeze standards. The MD is responsible for laundering sheets & towels
• Expert at all things app-related! Squeeze’s experience is digital end-to-end, so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more.
• Resolve guest issues in the shop.
• Available to work various shifts; One weekend shift is required. (Shop Hours are 8a-10p)

EXPERIENCE REQUIREMENTS

• 1+ year in retail, preferably technology or front-desk, service-related experience preferred.
• Proven track record in delivering an exceptional guest experience.
• Excellent problem solving and troubleshooting skills.
• Strong communication and multi-tasking skills
• Experience with Zendesk, Slack, and/or Zenoti preferred but not required.

I acknowledge that I am applying for employment with an independently owned and operated Squeeze Franchise, a separate company and employer from Squeeze Corporate and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees, including and without limitation: hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Squeeze franchisee.