Front Desk Specialist (Part-time)

Join Our Team at River’s Bend – Support Staff (Part-Time)

River’s Bend is looking for a part-time, enthusiastic, motivated, and organized Support Staff professional to join our growing team! If you enjoy helping others, thrive in a fast-paced environment, and take pride in keeping things running smoothly, we’d love to hear from you.

As a member of our Support Staff Department, you’ll play a vital role in the day-to-day administrative and operational success of the practice while working closely with our Practice Manager, Support Staff Lead, and clinical team.

What You’ll Do

• Greet clients and visitors with warmth and professionalism


• Answer incoming phone calls and voicemails, handling inquiries or directing them appropriately


• Complete intake processes for new referrals


• Schedule, manage, and confirm client appointments (including reminder calls)


• Provide insurance verification for clients


• Process drug screens and manage medication refills


• Handle incoming and outgoing documentation


• Verify insurance benefits and manage pre-authorizations


• Provide exceptional client support, addressing questions, concerns, and feedback


• Offer administrative support to clinical staff


• Collaborate with the team to ensure smooth daily operations


• Identify challenges and help implement solutions


• Perform additional duties as needed to support the practice

What We’re Looking For

Minimum Qualifications

• High School Diploma


• Previous administrative experience preferred

Key Skills & Competencies

• Strong organizational and time-management skills


• Ability to multitask and prioritize effectively


• Professional, clear verbal and written communication skills


• Strong attention to detail


• Comfort with technology, including EMR systems and Microsoft Office


• Excellent customer service mindset


• Ability to work independently and as part of a team

Our Ideal Candidate Is

• Organized and dependable


• Proactive and able to take initiative


• Calm under pressure and adaptable


• Team-oriented with a positive attitude

Schedule & Compensation

• Hours: Monday–Friday, 9:00 AM – 1:00 PM (hours may vary by week)


• Shifts: 4-hour shifts 


• Pay: $18–$20/hour


• Hourly, non-exempt


• Paid bi-weekly

If you’re looking for a supportive workplace where your skills make a real impact, River’s Bend is the place for you. We encourage you to apply and become part of our dedicated team!