Front Desk Staff

Front Desk Staff

Alexandria, MN

At the YMCA, our members are at the heart of everything we do. If you enjoy connecting with people and want to make a meaningful impact in your community, this role is a perfect fit!

As part of our Front Desk Team, you’ll be the first friendly face members and guests see when they walk through our doors. From greeting and assisting visitors, to answering questions, promoting memberships, and sharing program opportunities—you’ll help create a warm, welcoming, and positive experience for everyone who comes to the Y.

ESSENTIAL FUNCTIONS: 

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies and procedures with member services.
• Distributes membership supplies as needed.
• Monitors member code of conduct and facility use as required.

WHAT WE'RE LOOKING FOR:

• Must be available to work evenings and weekends (1–3 shifts per week). 
• Data entry and computer skills
• Excellent customer service and communication skills
• A friendly, approachable demeanor
• A commitment to creating a positive, inclusive environment

PAY AND BENEFITS:

• $13.50 - $15.50/hour
• Free Membership and Program Discounts
• Paid Time Off (PTO)
• Retirement Savings Options
• Strong commitment to work-life balance

• Certifications required within 30 days of hire: CPR/AED and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

WORK ENVIRONMENT:
This position is based primarily at the front desk, the central hub of the building. Standard office equipment and materials are located in this area. As the main entry point where members check in, the front desk can become busy at times, with higher noise levels during peak hours. 

PHYSICAL DEMANDS:

• Ability to walk and stand (including on the floor) for long periods of time.
• Exposure to communicable diseases and bodily fluids.
• Must be able to lift and carry supplies weighing up to 20 pounds.
• Ability to stand or sit while maintaining alertness for several hours at a time.
• Position may require bending, leaning, kneeling, and walking.
• Ability to communicate and speak concisely and effectively to members, guests, and colleagues.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to respond to critical situations and physical ability to act swiftly in an emergency
• Ability to view/enter data for long periods of time.

EEO STATEMENT:

The Alexandria Area YMCA provides equal employment opportunities (EEO) to all employees and applicants for

employment without regards to race, color, religion, sex, national origin, age, disability, or genetics. In

addition to federal law requirements, the Y complies with applicable state and local laws governing

nondiscrimination in employment in every location in which the company has facilities. This policy applies to

all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination,

layoff, recall, transfer, leaves of absences, compensation, and training.