Front Desk/Guest Service Agent

The Colonial Inn, along with S&L Hospitality, are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making. Ideal candidates must have strong interpersonal and administrative skills, the ability to work independently and provide exception service to our guests.

This position will primarily be between the hours of 3pm and 11pm, weekend and holiday availability is required. Additional hours may be available for the right candidate and those with interest in other opportunities within the hotel. 

Key Requirements/ Qualifications:

• Successful history as a front desk agent or related customer service experience.


• Understanding of how to use hotel's Property Management Software (PMS) systems.


• Flexible schedule to meet business needs.


• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.


• Ability to maintain a composed, gracious and professional attitude.

Responsibilities:

• Represents the first point of contact with guests and handles all stages of a guest’s stay.


• Accommodate and anticipate guests needs, respond promptly and professionally.


• Acts as the information liaison for the property and guests using all communication avenues. 


• Serve as point of contact to up to date information regarding the hotel, area attractions, and events. 


• Process and collect payments, accurately adhering to all cashier procedures. 


• Maintain a clean and neat front desk area.

This position is subject to a successful completion of a background check as it relates to the responsibilities of the role. 

Benefits as such:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.

• 100% match at 3% contributions, 50% up to 5%.


• Paid Time Off – Sick & Vacation


• Holiday Pay


• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota, North Carolina and Iowa.


• Travel discounts available through Choice Brand Hotels, Hilton, and Marriott as well as at our independent properties.

For regular full time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.