Front Desk/Sales Associate

StretchLab Lubbock is currently seeking a high energy, passion filled and sales motivated individual that is easy to coach and has a love for our community and brand!

POSITION: Front Desk/Sales Associate

The purpose of the Front Desk/Sales Associate is to assist the General Manager. He or she is responsible for creating a welcoming environment for clients while driving membership and service sales. This role combines customer service, sales, and administrative tasks to ensure a smooth and positive experience for every guest. Fitness knowledge or background is preferred but not required.

Requirements:

• Must be able to work Mondays, Wednesdays, and Thursdays from 3:30pm-7pm. Saturdays 9 AM - 2 PM.
• A flexible schedule would be preferred but not required
• Excellent sales, communication, and customer service skills 
• Goal-oriented with an ability to achieve sales in memberships 
• Must be able to work under pressure and meet tight deadlines
• Must have proficient computer skills
• Daily and/or occasional travel may be required
• Must be able to make phone calls throughout the shift

RESPONSIBILITIES:

• Assist the General Manager with the sales process of lead generation, follow-up, and close
• Greet clients and guests in a friendly and professional manner
• Manage front desk operations including check-ins, scheduling, and phone calls
• Drive sales by converting inquiries into memberships or sessions 
• Educate clients about services, memberships, and promotions 
• Book intro sessions
• Follow up with leads and prospects
• Process payments 
• Assist with studio cleanliness and organizations
• Present available services to current or prospective members
• Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes
• Support team marketing events (pop ups, health fairs, marathons, and community events) to promote the club
• Other duties as assigned

COMPENSATION & PERKS:

• Commission paid on sales
• Opportunity for bonus based on performance
• Opportunity for growth within the company